Key Facts Sheet

To be read in conjunction with the Course Information Sheet prior to enrolment

Office Opening Hours

Monday to Friday       09.00 – 16.00

Contact Details

Harold Wilson Lifelong Learning Centre
Carn Gwaval Wellbeing Centre
St Mary's
Isles of Scilly
TR21 0NA

Telephone: 01720 424880
Email: lifelonglearning@scilly.gov.uk

Website: www.learnscilly.co.uk

Facebook: www.facebook.com/lifelonglearningios

Twitter: www.twitter.com/learnscilly

 

Enrolment information

Places on courses cannot be confirmed until we have received your completed enrolment form and your payment, or confirmation from your employer agreeing that they will pay the course fee in full.

Payment

Payment can be by:

  • cheque (made payable to ‘The Council of the Isles of Scilly’)
  • cash
  • debit or credit card

at:

  • The Lifelong Learning Centre
  • The One Stop Shop

Attendance

You should arrive for your class in good time to avoid delays in starting the class or disruption for your fellow learners.  If you are unable to attend a class, for any reason, please ensure that your course tutor is made aware of this in advance.

Learner Support

Fee Remission

Learners may be eligible for fee remission if they are in receipt of any of the following state benefits:

  • Employment and Support Allowance (WRAG).
  • Jobseekers’ Allowance.
  • Income Support
  • Council Tax Benefit.
  • Housing Benefit.
  • Working Tax Credit with household income less than £15,276.
  • Pension Guarantee Credit.
  • Carers Allowance.
Boating

Lifelong Learning will pay the price of a scheduled ticket for off island learners to access courses on St Mary’s.  Please contact us to arrange.

Additional Support

If you have any additional support needs please contact us to discuss.

Refunds and cancellations
  • A full refund will be made when a course does not start and is cancelled by the service.
  • Where you cancel your place on the course more than 7 days prior to the start of the course a full refund will be given less a £5 administration charge.
  • Where you cancel your place on the course less than 7 days prior to the start of the course 50% of the course fees will be refunded in vouchers less a £5 administration charge.
  • Where you are unable to attend a class due to weather issues vouchers will be given instead of refund.
  • Once a course has started no refund will be given.
  • Where you are unable to attend on medical grounds a pro-rata refund may be given.  Evidence i.e. a doctor’s certificate/letter must be provided.

All refunds must be applied for either by email or in writing.  Exceptions may be made in exceptional circumstances at the discretion of the Lifelong Learning Manager.

If a class has to be cancelled due to tutor illness, adverse weather conditions or similar, we will contact you as soon as possible.  To assist us in contacting you, please make sure we have accurate information regarding telephone numbers, and inform us immediately if you have moved or change your number.  Please check your answer phone messages before leaving for a class.

 

Thank you for taking the time to read this information, we hope you enjoy your course.