Adult social care provides advice and services to people over the age of 18 who may need help because of their age, a disability or learning difficulty. This may include:
- frailty due to age
- visual and/or hearing impairments
- physical and/or learning disabilities
- mental health issues
Our responsibilities include:
- helping you to find the services and support in your community which will enable you to remain living safely and independently at home
- assisting and supporting vulnerable people, for example adults at risk of abuse
- carrying out an assessment using eligibility criteria which may lead to you being offered Reablement support or a Personal Budget.
- financially assessing individuals for a contribution to their Personal Budget
- in some instances we may also help you to arrange for care services that will assist you to remain independent
- carrying out Carers' Assessments and make sure that family carers can access services and support
- providing you with information and advice on how to pay for your care.
If you contact social services we will respond to you in a range of ways:
- help you identify your care needs and the changes you want to make in your life
- assist you to identify the best ways in which you can make these changes
- work with you to help you plan your support
- let you know if you are eligible for help from the county council
- advise you of any charges for services
- give you advice about other agencies or services that may be able to meet your care needs
- talk to you about the information you give us, as we may need to share this with other individuals and organisations
- talk to you about the options available.
The team are based at St Mary's hospital and work closely with health colleagues.
Contact the Town Hall reception (9am to 5pm): 01720 424000
Out of hours service: 01720 422699