Customer Services Assistant

Do you enjoy working with members of the public?  Do you have excellent communication skills?  Do you stay calm when working in a busy environment?

We are looking for someone to join our Customer Hub team which is part of the wider Learning, Leisure and Customer Services team which consists of Active Scilly, Learn Scilly and the library.

This role is based at the Carn Gwaval Wellbeing Centre and St Mary’s Library and will require working some shifts during evenings and weekends.

The key areas relating to this post are:

• to act as the first point of contact and sign posting service for visitors and customers of the Council of the Isles of Scilly

• to be responsible for taking all payments

• receptionist and administrator for the library, learning and leisure services

The role will involve liaising with colleagues and members of the public over the phone, email and face-to-face, therefore excellent customer service, communication and administration skills are essential. You will often be the first point of contact and will make a real difference to our customers’ experience.

Benefits Include

  • A generous holiday entitlement starting at 25 days per annum plus bank holidays
  • Eye care vouchers
  • Cycle to work scheme
  • Defined benefit pension scheme
  • Flexible Working Opportunities
  • Employee Assistance Programme 
  • Training and development opportunities


For an informal discussion please email


People and Communities
Full Time - Permanent
37 per week
£22,369 - £24,054 per annum
Closing Date: 
Tuesday, 20 June, 2023 - 1pm
Application Pack: 
Additional Information: 

Application Form
Advertisement Monitoring
Equal Opportunities Monitoring
Job Applicant Privacy Notice
Recruitment and Selection Policy

Please submit completed applications to or:
Human Resources
Council of the Isles of Scilly
Town Hall
St Mary's
Isles of Scilly
TR21 0NA

Please note that canvassing of Members or Officers will disqualify you from consideration.

If you require this application pack in an alternative language, in larger text, Braille, easy read or in an audio format, please email or telephone 0300 1234 105.