Customer Services Supervisor

Are you a friendly and motivated individual? Do you have the ability to drive positive change?

We are recruiting for a Customer Services Supervisor. This a new supervisory role which will help improve, develop and modernise customer service within the council.

As part of an existing team, you will supervise day to day Customer Services operations across the council including St Mary’s library. The role will also assist the Head of Learning, Leisure and Customer Services in developing strategies, policies and procedures to improve and develop the Customer Service offering.

This is a full-time permanent role which holds Customer Service and communication skills at its core. The Supervisor will not only be at the front line of customer and community interaction but be responsible for leading and managing the current team.

To succeed in this position you will have strong communication and interpersonal skills, a proven understanding of excellent Customer Service delivery and ideally the experience of managing people to success in a previous role.

If you are committed to delivering continuous positive change and excellent customer service, this is the job for you.

Benefits include:

  • A generous holiday entitlement starting at 24 days per annum plus bank holidays
  • Eye care vouchers
  • Cycle to work scheme
  • Defined benefit pension scheme
  • Training and development opportunities

We regret this role does not come with accommodation.

We are happy to talk flexible working. The Customer Services Supervisor will be required to cover shifts and would be required to work one evening a week until 8pm and two Saturdays in three from 10.00 to 13.00.

For an informal discussion please contact Jo Evans on 01720 424 445 or email jo.evans@scilly.gov.uk    

 

Department: 
Learning, Leisure and Customer Services
Contract: 
Full Time - Permanent
Hours: 
37 per week
Salary: 
£23,953 - £26,446 per annum
Grade: 
4
Closing Date: 
Monday, 04 July, 2022 - 1pm
Application Pack: 
Additional Information: 

Application Form
Advertisement Monitoring
Equal Opportunities Monitoring
Job Applicant Privacy Notice
Recruitment and Selection Policy

Please submit completed applications to humanresources@scilly.gov.uk or:
Human Resources
Council of the Isles of Scilly
Town Hall
St Mary's
Isles of Scilly
TR21 0NA

Please note that canvassing of Members or Officers will disqualify you from consideration.

If you require this application pack in an alternative language, in larger text, Braille, easy read or in an audio format, please email diversity@scilly.gov.uk or telephone 0300 1234 105.