All energy and water providers are obliged to keep a ‘priority services register’ of vulnerable customers. This could include people who are elderly, disabled, or require electricity for medical equipment. They are required to give special service to those people, and will prioritise reconnecting them in the event of a power cut or outage. Contact your provider for information.
Many local banks are also offering support for people experiencing financial difficulties. See your bank’s website for advice.
Support in this area also available from:
- Community Energy Plus – CEP Energy Advice Guides for Householders - Community Energy Plus
- Citizens Advice Citizens Advice
- Age UK Age UK | Let's change how we age
- National Energy Action National Energy Action (NEA) - the UK's leading fuel poverty charity