Adult Social Care

Anyone can be affected by domestic abuse and sexual violence, and there are people and organisations available to support people of all ages and genders, including people with a disability and members of the LGBTQ+ community.

Domestic and sexual, abuse and violence is not acceptable. If you or someone you know is a victim, report it and get help.

If you are in danger in your home, please leave and seek help. Call 999 in an emergency.

If you need urgent police help through the 999 service but cannot speak:

Call 999, you will be connected to a phone operator who will ask which service you need.

On a mobile:

  • if you can’t speak but the operator hears something suspicious, they’ll connect you to a police call handler
  • if you can make some noise, whispering for example, the operator will connect you to the police
  • if you can’t speak, and the operator can ’t tell what service you need, they’ll transfer you to the Silent Solution system. This runs a 20 second automated message, and that will ask you to press 55, to be put through to the police

On a landline phone:

  • if you cannot speak and the operator can hear only background noise, they’ll connect your call to the police

 

Local support on Scilly 

If there is no immediate danger you can call 101 and ask for a local police officer to contact you.

Alternatively you can also disclose domestic abuse and sexual violence to many other agencies locally such as your GP, midwife, health visitor, teacher, social workers (Adults or Children’s), housing department and pharmacy staff to name a few. Any disclosure will remain confidential however, there are times where it is necessary for us to share a disclosure with other professionals in order to adequately safeguard the victims. You will always be notified of this.

Council services contact numbers:

Adult Social Care: 01720 424 470

Children’s Social Care: 01720 424 483

Housing: 01720 424 440

if your query is urgent but out of hours then you can ask the duty worker to call you back by calling Park House: 01720 422 699

 

Council tenants

If you’re a council tenant, we can:

  • repair damage caused by domestic violence
  • give advice and help with the security of your home, such as changing the locks
  • give housing, benefits and money advice
  • give details of support organisations and help you contact them

If you would prefer not to speak to anyone on the Isles of Scilly please refer to our webpage to access information about other organisations available to support you.

 

Adult social care can offer support to adults with eligible social care needs and their carers. 

Our aim is to support you to live in your own home for as long as possible and lead an independent life, while having choice and control over the care that you receive.

You can contact us on:

 01720 424 470 .  Please note that when you call this number there will be no ringtone.  Please hold until someone from the team answers the call or you are prompted to leave a message. If your call is out of office hours and urgent please call 01720 422 699 where someone will be able to help you. 

Or you can contact us at  asc@scilly.gov.uk

If your call is a medical emergency please hang up and dial 999.

 Social care needs consist of:

  • Supporting you to eat a balanced diet
  • Supporting you to look after yourself
  • Supporting you with day-to-day living tasks
  • Supporting you with your emotional well-being
  • Supporting family and friends to care for you

What we can offer:

  • Social Care Assessments
  • Personal budgets
  • Support for Carers
  • Equipment and Home Adaptations
  • Assistive Technologies
  • Advice on Moving to a Care Home
  • Blue Badges
  • Concessionary Fares
  • Meals on Wheels
  • Advice and Guidance
  • Getting out and about
  • Staying Safe
  • Advocacy Services
  • Mental Capacity/LPS Advice Guidance and Support
  • Learning and Volunteering
  • Transition Services

Safeguarding of Vulnerable Adults:

Everyone has the right to live their life free from violence fear and abuse. Everyone has the right to be respected by other people. Everyone has a right to make choices about their life and things that affect them. Everyone has a right to live in safety. You have these rights whoever you are, it doesn't matter if you are an older person, a disabled person or suffering illness, you still have these rights.  Abuse can take many forms; physical, financial, emotional, sexual, neglect and discrimination.  If you have any concerns about someone you care for, or is known to you, please make contact on 01720 424 470 or 07810 881381. Out of hours please contact 01720 422 699.

We are required to keep personal information when you make contact with us. We keep this information securely and privately. You can apply for access to this information under the data protection act 1998, however there can be some exceptions.

Adult social care on the Isles of Scilly welcomes your comments, compliments and complaints.  This information will help us develop and improve our services to the local community. We actively look to gather feedback and respond to suggestions.

However if you wish to make a complaint, you can do so through our complaints procedure.

 

Privacy:

HOW WE USE YOUR PERSONAL INFORMATION TO PROVIDE ADULT SOCIAL CARE SERVICES

 

Introduction

Council of the Isles of Scilly provides social work services through its Adult Social Services Directorate and in partnership with health organisations. The Council needs to collect information about you in order to provide these services. Depending on the service it may collect information about your family and other people associated with your case.  The Council retains case histories in line with retention schedules. Or as long as we are legally required to.

The Council needs to use this personal, and often sensitive, information to help make the right decisions about the type of service you need.  As well as to check whether the services are helping you as they should. The Council will always comply with the Data Protection Act 2018.

The Council provides services in partnership with other agencies and providers on your behalf. Social care and health care workers in Cornwall and the Isles of Scilly often work together in teams providing care to people living in the community. Sometimes some of the information held by social care staff needs to be shared with staff working in other Council departments.  As well as staff employed by the NHS, or other partner organisations. This is to ensure you receive proper care, support and treatment. Sharing this information also helps avoid you being asked for the same information more than once.

Questions you might ask…

Why do you need information about me?

  • To allow us to undertake accurate assessments and reviews of your social care needs.
  • To ensure you receive services best suited to your needs and circumstances.
  • To help us monitor and improve services.

Why do you need information about other people in relation to my case?

  • To allow us to most effectively assist the people who are providing you with care and support.
  • If you are vulnerable or at risk, to allow us to protect you better.

To whom will you give this information? 

  • We will normally only share information about you, or other people related to your situation, with people involved in providing your care and support, or if we are concerned for your safety. Sometimes, we need to share information if there is a risk of harm to others, including children.

Will my information ever be shared without my knowledge?

In the following circumstances, the law allows information to be shared without your knowledge:

  • to aid in the prevention and/or the detection of crime.
  • if your behaviour constitutes a serious risk of harm to yourself.
  • if your behaviour constitutes a serious risk of harm to others, including any children to whom you may have access.

Can I find out what information you have about me?

  • Yes, you can. The Data Protection Act 2018 allows you or a representative nominated by you, to make a request for all copies of the personal information we have about you.

If there is an adult with a power of attorney registered by a Court, they can make a request on your behalf.

Whenever your consent to share your information is required, we will always ask you.

How do I get access to information held about me?

Requests for access to information must be made in writing. They can either be passed to your social worker. Or sent directly to the Council’s Data Protection Officer at the postal or email addresses below. You can ask your social worker or another member of Council staff to help you make a request for access.

Need more help?

For more information and advice on how the Council uses your personal information, please contact the Data Protection Officer at:

Caldicott Guardian: scott.fuller@scilly.gov.uk