Contact us

Phone Number

0300 1234 105

Address

Council of the Isles of Scilly
Town Hall
St Mary’s
Isles of Scilly
TR21 0LW

Email

enquiries@scilly.gov.uk

Reception opening times

  Carn Gwaval (sports hall) Library
Monday 9am to 5pm 9am to 5pm
Tuesday 9am to 5pm 9am to 5pm
Wednesday 9am to 5pm 9am to 5pm
Thursday 9am to 5pm 9am to 5pm
Friday 9am to 5pm 9am to 4.30pm
Saturday Closed 9:30am to 12:30pm
Sunday 10am to 1pm CLOSED

Social media

Social media moderation statement

We use social media to help share information and respond to residents. Our main channels are Facebook and X, formerly Twitter.

We welcome comments and suggestions from social media users but will not tolerate abusive or unacceptable posts.

We will block or mute accounts which engage in the following behaviour:

  • Swearing and offensive language
  • Sexism
  • Misogyny
  • Racism
  • Homophobia
  • Transphobia
  • Ageism
  • Ableism (especially prejudice against people with disabilities)
  • Intolerance of religion or religious belief
  • Inciting hate or harm (for example, discrimination based on protected characteristics)
  • False information
  • Harassment
  • Direct threats
  • Personal or defamatory comment about individuals, including council staff and councillors
  • Spamming with content unrelated to council business

Direct threats, harassment and abuse will be reported to the police.

Sharing malicious or offensive posts on social media may also be found to be an offence under the Malicious Communications Act 1988.

If you are blocked from interacting with the council online and believe the action taken to be in error, please email us at communications@scilly.gov.uk with details and we will look into what has happened. Please note, accounts that have been blocked for the above behaviours will not be interacted with by email. This does not affect your right to make a complaint.

If you are blocked from interacting with the council online and believe the action taken to be unfair you can make a complaint by emailing enquiries@scilly.gov.uk  

This policy is published on our website and is reviewed annually.