Coronavirus daily update

This webpage is updated at least once per day. [last updated: 27 May 2020, 11:10pm]


Local Authority Discretionary Grant Fund now open

The Local Authority Discretionary Grant Fund is now open for applications from eligible businesses. To find out if your business is eligible, and to apply, go here. The application window closes 23:59 Sunday, 31 May 2020.

Community Consultation

Your views are needed! We have launched a consultation to gather views on the impacts of the coronavirus pandemic on the islands and the way forward for our community. For further details, and to respond, go here. The consultation will remain open until midday on Monday 1 June 2020.

Contacting the Council

The simplest way to ensure your message is received by the Council is by calling 0300 1234 105 (selecting option 5 to speak to one of our local enquiries team), or by emailing them at

We know that this is an uncertain time for everyone and we want to provide assurance that the Council is working hard to mitigate the impact of COVID-19 (Coronavirus). We have listed the areas we think are of greatest interest to our community and given a summary of relevant activity or indicated where you can find the latest information on that topic. We urge everyone to familiarise themselves with the official communication channels for the most accurate and up-to-date information available.

Official UK government guidance and advice from Public Health England and the NHS are the best sources of information on the COVID-19 pandemic and we recommend that you refer to these sources above all others.  

Find out what you can do if you’re struggling because of coronavirus (COVID-19)

Use this government service to find out what help you can get if you’re affected by coronavirus. You can use it for yourself or someone else. Find coronavirus support.

Coronavirus symptoms and testing 

The government has today announced that anyone with symptoms of coronavirus is now eligible to book a test, ahead of the rollout of the test and trace service. The expansion in testing eligibility comes after all 4 UK Chief Medical Officers confirmed that anosmia has been added as a symptom of COVID-19. Anosmia is the loss of or a change in your normal sense of smell, and it can also affect your sense of taste.

This means people should self-isolate immediately if they have:

  • a new, continuous cough
  • a high temperature, or
  • a loss of or change in their normal sense of smell or taste

All members of their household must also self-isolate according to current guidelines, unless the symptomatic individual receives a negative test result.

Latest News

We are now posting or sharing the latest coronavirus news from government to the Council's Twitter and Facebook accounts.

Updates and info from organisations across the islands

Bank (Lloyds)

Following a temporary closure, the St Mary's branch of Lloyds Bank will open again from Monday 6 April 2020. Monday to Friday, 10am to 2pm.

Boatman's Association

Inter-island boat services are not currently running. The start of the season for boating is usually 1 April, but the Boatman’s Association will led by government guidance as to when it will be possible to resume service.

Building Control

Building Regulations Cornwall Council - Temporary arrangements for Site Inspection Notifications

As a result of the government’s announcement of measures to minimise the spread of the COVID-19 Coronavirus, it has been necessary to review our current inspection arrangements for works under construction.

If you have an existing Building Control application logged with Cornwall Council you will have received your project specific site log which indicates the inspection stages that you should notify us of during construction. Please ensure that you notify us at commencement and when all other inspection stages have been reached. Please get in contact on 01872 224792 if you need a further copy of this or more information. 

Please continue to notify us of each inspection stage by sending an email to  or ring 01872 224792 (option 1). Please include a phone number in the email so that we can make contact with you about the visit. You will be asked whether anyone at the site has been advised to self-isolate or has recently returned from overseas travel to an affected area. We will decide on a case by case basis whether a site inspection is essential and we will contact you if we are unable to attend. We have WhatsApp capability on our phones so can arrange virtual inspections if necessary, or agree photos etc.

These temporary arrangements will remain in place until such time that the government advises us that normal business arrangements can resume. 


Update from Steve Sims: the community bus is on hold for this year until further notice.

Buzza Bus

A message from David Maybrey (28 March 2020):

"The bus is still in operation for the transfer of clients to the Health Centre and Hospital for appointments from home or quay. I will now pick clients up for shopping trips to the Co-op in line with the priority shopping for vulnerable customers policy 8.00 – 9.00am. Please phone by 4.00pm the day before. Not Sunday’s. This is until further notice, I will update with any new information.

Sorry for any inconvenience.

Age UK Cornwall and the Isles of Scilly"

Citizen's Advice Cornwall

Citizens Advice Cornwall is still open for help and information for people on the Isles of Scilly, despite the coronavirus lockdown.  Find out how to access their services by clicking on the image below, or visiting our Facebook page to read their press release in full.

Co-op (The Co-operative Food)

The St Mary's store is now operating a '10 persons max' policy in line with the national strategy for reducing contact among customers. Please be mindful that you may have to queue outside the shop until there are fewer than 10 people inside, and that social distancing of 2 meters should be observed while you do so. Please be patient with the shop staff who are doing a great job in difficult circumstances and are having to enforce this new policy alongside their other daily duties.

The Co-op will display posters and use the Isles of Scilly Resident’s Notice Board on Facebook to update the community on any changes to their service provision. They are confident they can maintain appropriate levels of supply, even on limited lines, if everyone only buys what they need and does not panic buy. If you have any concerns or queries about food supplies, please call the shop on 01720 422396.

From Tuesday 24 March, most stores will have a closing time of 8pm.

The Co-op will be offering priority shopping to vulnerable customers and those who care for them: Mon - Sat, 8am - 9am; Sun, 10am - 11am

Community Venture

A new initiative from the community venture to make everyone's lives a little easier during the pandemic. Following a number of businesses offering local delivery, we have created a directory page to coordinate this information during this time.


Brighter Dental has confirmed that the dentist will be available on 01720 624 001 from 9am to 10:30am each day, to triage patients and write prescriptions where necessary. The numbers for advice required outside of these hours can be found on the answerphone message. Patients can now be seen in emergency cases, including trauma, uncontrollable bleeding or severe infections which pose a risk to the airway or are causing systemic illness. Updates on service provision will be given on the Isles of Scilly Residents’ Notice Board on Facebook.


The Duchy of Cornwall are emailing or writing to all tenants in line with their usual communications policy.


The central government website remains the best place to check for the most up-to-date and accurate information available nationally. Find out more.

You can now sign up to receive updates from GOV.UK regarding the Government’s response to coronavirus (COVID-19). Sign up is quick, free and means you will be alerted when information is published. Find out more.

Did you know that you can submit a question about coronavirus to be answered at the government's daily coronavirus press conference? 

Each day the government releases slides, datasets and transcripts from press conferences at 10 Downing Street in response to coronavirus. You can find all of the uploads here: daily slides, datasets, transcripts.

Government guidance on social distancing

Everyone’s actions have helped to reduce the transmission of coronavirus in our communities. As the UK moves to the next phase in our fight against coronavirus, the most important thing we can do is to stay alert, control the virus, and in doing so, save lives.  Find out more.

Employment and benefits support 

These pages provide information about the changes the government has brought in to support people who are already claiming benefits, need to claim benefits, or are at risk of losing their job as a result of coronavirus.

Support for Business

The government has provided full guidance on support for businesses, self-employed, sick pay, grants, loans etc during coronavirus (COVID-19). Find out more.

Coronavirus business support finder tool

On 20 April, government launched a ‘support finder’ tool to help businesses and self-employed people across the UK to quickly and easily determine what financial support is available to them during the coronavirus pandemic.

Tax Credits

The government has announced an increase of Working Tax Credits payment amounts from 6 April 2020 - find out what's happening and who this affects.

Growth Hub and People Hub

Growth Hub

The Cornwall & Isles of Scilly Growth Hub have collated contacts and links covering most topics relating to business support and related issues. Find out more.

Free 1-2-1 surgery calls for Isles of Scilly businesses

Be the Business, the national non-profit organisation supporting SME businesses, is providing free 1-2-1 'surgery-style' consultancy calls for tourism and hospitality businesses in the Isles of Scilly. The 30-minute calls will be with sector strategist Jon Yantin and are offered to help owners and leaders with managing the immediate impacts of Covid19 on your business, but also to support you as you look to recover, renew and rebuild. The calls are an opportunity to discuss:

  • What are the immediate challenges you’re facing in your business?
  • Are there ways to still generate revenue?
  • How you could pivot your business?
  • What can you be doing now to prepare for re-opening?
  • What is going on across the sector?

To book your call, please contact

People Hub

People Hub is a new service for anyone who is:

  • Currently employed but worried about what their employer is telling them
  • Currently employed, but about to be furloughed or made redundant
  • Looking to retrain or develop new skills
  • Self-employed and in need of guidance
  • Unemployed and wondering what options are still open to them

People Hub can support Isles of Scilly residents with practical support and signposting.

The phone lines are open Mon-Fri 10-5 on 0333 0150699.

You can find out more on FacebookTwitter or by visiting our website.

For anyone who needs specific help with looking for work locally e.g. careers advise or how to write a CV or job application please contact Trish Peacock at

Harbour Authority

St Mary’s Harbour provides regular updates on its Twitter account.

Their latest letter is dated 13 May 2020:

The Duty Phone number for the harbour is 07789 273 626 and the Harbour Master’s number is 07789 273 610.

Health Centre and Doctors

As most of you will already be aware, local GP Dr Chris Picken is doing a great job of updating the community on what we need to know about our local health provision at this time. He (or sometimes Kerrie Picken) updates the Isles of Scilly Residents’ Notice Board on Facebook on a regular basis.

Health Visitor and School Nurse

The Isles of Scilly Health Visiting/School Nursing team are using the Isles of Scilly Residents’ Notice Board page on Facebook to communicate their latest updates. 

Although Alison and Paula are unable to do home visits at present, they are very much available for phone advice or a chat! PLEASE do ring them if you have any questions about eating, sleeping, infant feeding, behaviour, minor ailments etc. These problems still exist so please don’t let them add to your worries.

If your child is due a review, they will contact you to do this by phone. Look after yourselves at this difficult time. The mobile number is 07483 351147.


Thank you so much to the amazing people giving their time to help members of the community who need increased support due to isolation. You are doing a brilliant job. We are still looking for volunteers, so if you can offer support please contact us at any of the details below.

If you are aware of anyone in the community who may need increased support due to isolation, please contact us on 01720 423037.

Please leave a message on our answerphone if no-one is available and we will return your call.

Community Support

Due to the current situation we are working with Adult Social Care and the council to help members of the community on the islands who may need increased support due to isolation.

Our role in this is to match you up, where we can, with a volunteer who may be able to support you.

If you need help please call Healthwatch on 01720 423037, Monday to Thursday 9:00 - 12:00.

At other times you can leave a message on our:

... and we will get back to you as soon as we can.

In an emergency situation please dial 999, 111 or contact Adult Social Care on: 03001234105 or (out of Hours) 01720 422699.

For volunteers:

It is important that volunteers keep up to date with current advice and take the information given to protect yourselves before offering to help others.

Anyone who had already given Matt Davis their name as someone who can give support to those who are self-isolating, please can you contact the Healthwatch office via email or phone 01720 423037 (Monday to Thursday 9:00 - 2:00), or leave a message on our answerphone, so we can note your contact details.

Thank you so much to those who have already offered help.

How to help safely

Are you helping someone in the community already, or would like to do so, but are unsure how to do so safely? This guidance has you covered.

Helicopters (Penzance Helicopters)

For the latest updates from Penzance Helicopters, visit their news webpage.

LATEST: "In accordance with the latest Government and World Health Organisation (WHO) advice concerning COVID-19, we have made the difficult, but important decision to cease all flights scheduled over the next few weeks. The health and wellbeing of our passengers, staff, and suppliers is of the utmost importance to us." READ MORE

Hospital, St Mary's 

St Mary’s Hospital has provided the following update - for more updates, see the Isles of Scilly Resident's Noticeboard on Facebook:

In view of the escalating COVID-19 situation, we have been informed that there will be NO visiting allowed to hospital patients unless in exceptional compassionate circumstances.

Please help us to keep our patients and staff safe by keeping away from the hospital unless absolutely necessary.

COVID-19 Swab Testing

The Government has now extended those eligible to be tested for COVID-19. These now include:

• Over 65s & members of their households if they have symptoms.
• An essential worker (or member of their household) who has symptoms.
• Any worker who needs to leave their home in order to go to work & their households if any of them have symptoms.

The full eligibility list of can be found here.

If you fall into one of these groups and think you need a test, please phone St Mary's Hospital on 01720 422392. The Nurse on duty will confirm if you are eligible and ask for your details. You will then be given an appointment time to attend for a swab.

Swabs will be done between Monday – Thursday in the Hospital Car Park. A one way drive through system will be in place. Please remain in your car until the person conducting the tests is ready for you. Please do not just turn up and expect a swab. These will be by appointment only.

If you are unable to attend the Hospital, please let the member of staff know this when you ring so that alternative arrangements can be discussed.

For off islanders, we hope to receive some postal self-test kits that can be dispatched locally. In the meantime, the national postal testing scheme remains available to you via this link.

In all cases, if your condition deteriorates before your appointment time, you should phone 111 for advice or 999 in an emergency.

Hospitals (Royal Cornwall, and updates regarding patient transport)

An announcement from Royal Cornwall Hospitals on their Facebook Page.

We will begin postponing non-urgent planned operations across Cornwall and the Isles of Scilly from Monday 23 March for at least three months.

We know many people waiting for treatment will be disappointed or worried. We would ask you NOT to call us, as we will be contacting everyone affected as soon as possible.

Urgent and emergency cases and cancer treatments will be carrying on as normal.

Routine referrals from GPs and most outpatient appointments will also be postponed for at least three months, as part of steps to make sure we can maintain consistent levels of safety and standards for people using our services. Where possible some of the services that are continuing may also be delivered in a different way to the usual face to face appointments and instead we will use video and telephone consultations when it is clinically appropriate.

We are sure our patients and local people will understand the need for the steps we are taking and support our staff over coming weeks and months.

Patient Experience Team

If you're struggling to keep in touch with a family member or friend in one of our hospitals, our Patient Experience Team can help if social media or chat facilities, such as Skype or Facetime, are not an option for you. (Or you can send a message this way in addition.)

• If you would like to send your family member a message our patient ambassadors (volunteers) will be happy to help. The team can deliver letters you email to us, or simple well wishes.

• Email and leave messages and photos if you wish. We will then make sure these are delivered to the ward. Please ensure you include the patient’s name, date of birth and the name of the ward they are on (if known).


• Telephone 01872 253793, leaving a message with your details and we will call you back.


The NHS Kernow Clinical Commissioning Group has released an update on patient transport arrangements during the coronavirus pandemic.  Click on the image below, or visit our Facebook page, to read in full.

Island Carriers

Message from Island Carriers:

"I wanted to take this opportunity to reassure you that whilst we are still operating getting essential food and freight distributed to the island as usual, we’re rigorously following the advice of the government and Public Health England and putting the safety and wellbeing of our employees and you, our valued customers and your loved ones first and implementing Contactless Deliveries.

We hope that contactless deliveries will offer peace of mind and protection for everyone. We have recommended that our delivery drivers place the parcel/goods in a safe location, ring the doorbell and stand two metres back while the recipient opens the door. If the recipient is unavailable we will leave the parcel in a safe place. If this is not suitable for you, please let us know and call the office on 422662."

Isles of Scilly Travel (Steamship Company)

Isles of Scilly Travel are providing regular updates on their website and social media channels: FacebookTwitter

Update from Isles of Scilly Travel on 13 May 2020

Following the delivery of the UK Government’s COVID-19 recovery strategy and issuing of guidance for UK transport operators, we have made a small number of changes to our transport service:

Scillonian III Passengers

The Scillonian III passenger ferry is currently not in service but we will continue to keep this under review in line with Government advice on travel restrictions. We are only taking bookings on Scillonian III from the 1st July 2020, however we will keep this under review in line with Government advice. Due to the travel restrictions implemented as a result of the Coronavirus pandemic we have introduced a new amendments policy for passengers, allowing you to defer your travel and rebook at a later date without incurring an amendment fee. This policy is only valid if you are due to travel before the 30th June 2020. Booking amendments can be made online and we have opened a restricted schedule for 2021 to facilitate this. Due to the high volume of calls we are receiving we are only accepting calls from those passengers who are due to travel in the next 7 days. If you wish to cancel your booking then normal T&Cs apply in respect of travel booked beyond the end of June. Please note that if you purchased travel insurance from us, then you will need to contact the insurers directly if you wish to make a claim. Details of who you should contact can be found on your policy schedule.

Skybus Passengers

We are providing a very limited Skybus service from Land’s End Airport only. This service can only be booked by telephone through our Travel Centres. We will continue to transport passengers who are key workers and customers who are undertaking essential journeys such as medical appointments. In line with Government advice, we will transport customers who cannot work from home and need to travel to their place of work, who fall into one of the sectors of the economy that are allowed to be open. We will continue to restrict the number of passenger seats in use on each flight to maintain social distancing. We recommend that you follow the Government’s advice and wear a face covering whilst at Land’s End Airport and throughout the duration of your flight. In order to protect our passengers and our employees we have introduced additional protection measures and cleaning procedures at Land’s End Airport and on our Skybus aircraft. Skybus flights from Exeter Airport and Newquay Airport are not in service but we will continue to keep this under review in line with Government advice on travel restrictions. Newquay and Exeter Airports are currently closed to commercial traffic. Skybus flights are only available to book from the 1st July 2020 but this is subject to change in line with Government advice. Due to the travel restrictions implemented as a result of the Coronavirus pandemic, we have introduced a new amendments policy for passengers, allowing you to defer your travel and rebook at a later date without incurring an amendment fee. This policy is only valid if you are due to travel before the 30th June 2020. Booking amendments can be made online and we have opened a restricted schedule for 2021 to facilitate this. Due to the high volume of calls we are receiving, we are only accepting calls from those passengers who are due to travel in the next 7 days.

A message from Isles of Scilly Travel to the Community - 24 April 2020

Dear Community,

I wanted to write to you today to provide an update and share the progress we are making during the Coronavirus situation.

You may have heard the good news this morning that the Government has agreed to provide funding to support the lifeline transport services to Scilly, including inter-island transport.

Members of the Isles of Scilly Transport Board including the Isles of Scilly Steamship Company, have been in negotiations with the Department of Transport and HM Treasury for many weeks but the end result is excellent and allows us, and other inter-island operators, to maintain the essential life-line link. A media release from the Isles of Scilly Transport Board is included below.

Service Update
We continue to put measures in place on both Penzance and St, Mary’s quay and our freight department are now allocating slots to suppliers. Time slots allow us to consolidate deliveries to accommodate additional freight items that need to be delivered to the islands. In addition to sea freight, we are still operating a morning and afternoon air freight service for delivery of Royal Mail both to and from the islands, and the afternoon freighter is critical in delivering essential medical supplies. We continue to provide a Skybus service for essential workers only, and controls are in place to maintain social distancing in line with best practice guidelines from Public Health England.

Thank you for all the support that you are giving our family of employees. As we continue to serve the community, your kind comments make a huge difference.

Local Resilience Forum

The Local Resilience Forum have issued an open letter.

Mental Health

Mental Health Nurse

Existing appointments with the mental health nurse will now be conducted via telephone at the booked time. If you need primary care mental health support, please call St Mary’s Health Centre on 01720 422628.

Guidance on supporting children and young people with mental health is available on the government website.

NHS 24/7 Helpline

To talk to someone about your mental wellbeing you can call the 24/7 NHS mental health telephone support, advice and triage help line - 0800 038 5300. Support is available to anyone, regardless of age, all day every day. If you or someone you know feels they need to access urgent mental health support, they will listen to you and asses how best to help.


For updates and advice on coronavirus, please visit the NHS website

How to wash your hands


For the latest updates from the pharmacy, visit their Facebook page.

The Isles of Scilly Pharmacy has returned to normal opening hours as of 21 April 2020:

Mon - Fri - 9:00am - 5:30pm (closed for lunch between 1pm and 2pm)

Sat - 9:30am - 12:00

Please do not visit the pharmacy if you are feeling unwell, instead make arrangements for someone to collect on your behalf. The pharmacy staff would like to remind people to allow them as much time as possible to process prescriptions and not to call or visit ‘on the off-chance’ a prescription will be ready early, as this has a counterproductive effect. Thank you for your patience.

NEW PAYMENT ARRANGMENTS: the pharmacy has a new safety screen! Contactless payments can be taken through the screen - please try to do this wherever possible.  Other forms of payment can still be taken, but we encourage you to use contactless for safety reasons.  Many thanks for your cooperation.

STATEMENT ABOUT SHIELDING: could all those patients who have received a shielding letter from the government, please send us a private message to let us know? This is so we can provide you with ample support during this time, and ensure we have a record of who is shielding.


The IOS Police Team have provided an update on the Isles of Scilly Community Safety Partnership Facebook page.

LATEST: "This afternoon I have been around the islands to see how we, as a community are responding to the Government instructions. I was pleased to see that the vast majority are complying and the streets are very quiet.

That being said, unfortunately there were some that that were not complying in the belief what they were doing was ok.

Let me be clear and remind everyone again. You are to be inside your homes unless you are;

1. Shopping for basic necessities, i.e food and medicine and this must be as infrequently as possible.
2. One form of exercise a day (i.e run, walk or cycle) - alone or with members of your household. People can walk about for exercise once a day but please stop as infrequently as possible
3. Any medical need or to provide care for a vulnerable person
4. Travelling to and from work, where this cannot be done at home and is ABSOLUTELY necessary.

Sitting in a public space, to read a book, eat a sandwich or have a beer, even whilst respecting social distancing is not essential and does not meet the criteria set out above.

Neither does going out for a drive because you've got cabin fever. If you were to have a collision and injure yourself, who comes to help? We do along with our Ambulance colleagues.

As your policing team, we do not want to issue fines of £60, doubling for repeat individuals but if we have to we will. These restrictions are in place to save lives and assist our NHS colleagues. Please respect that and stay at home and do not create situations that expose myself, my team or other members of the community to unnecessary risk.

Sergeant Darren White
IOS Policing Team"

Post Office and postal services

The Post Office team have introduced some social distancing measures in line with government guidleines.

For everyone's safety, comfort and peace of mind, and due to the size of the Post Office, we can only allow one customer in at a time. Please wait outside, observing the 2m social distancing guidelines. Thank you for your patience and understanding in these difficult times.

Please post letters and access the Post Office as part of your daily exercise or essential shop for food. DO NOT make a separate journey. Like the Co-op, try to limit your visits to as few as possible. It puts our small team at greater risk, please be respectful.

If you have any questions or concerns about postal service provision, you can call the local Post Office number on 01720 422454.

Public Health Cornwall

The Public Health team responsible for Cornwall and the Isles of Scilly has issued the following email address for any questions relating to the outbreak: It is for use by both individuals and businesses and should be your first port of call of any query you may have.

Our Public Health colleagues in Cornwall are now providing a weekly update on the status of coronavirus, tailored to our local area.  You can find these in order of publication below:

Update from 30 April 2020

There remain no identified cases in the Isles of Scilly. All precautions remain in place including shielding the most vulnerable, sensible distancing of key healthcare workers and adequate supplies of PPE. This is in addition to the excellent social distancing and hand hygiene precautions that have been adopted across the islands. Travel to and from the mainland continues to be only essential. New testing arrangements in line with national guidance are being organised building on the current arrangements. If a case is identified everything is in place to minimise spread to others. Plans for all scenarios have been agreed to ensure adequate care and staffing.

Across Cornwall daily new cases continue to reduce. There have been 482 official confirmed cases.

Despite increased testing no new cases were identified in Royal Cornwall Hospitals Trust today. Calls to 111 regarding Covid19 symptoms continue at a low rate. Increased testing in care homes is identifying ongoing cases in staff and residents so additional support around infection control, staff and PPE is continuing in care homes. Working with the University of Exeter data science team local models have been produced. These reinforce national modelling. Whilst still in lockdown we can be reasonably confident that cases will continue to reduce and remain low.

Below – University of Exeter Predictive models (Gavin Shaddick and James Salter) Predictions updated daily based on actual data.

In Devon they have started to use an additional interactive predictive model to the above which is able to predict the likely infection rates and admissions by changing the number of people (tourists) and also adjusting the Ro/Rt (reproductive rate) when we know the likely opening up strategies (opening schools etc). We will be testing the Cornwall version from this week.

Consultant in Population Health Management and Health Services

Previous Public Health Cornwall Updates can be found using the following links:

Public Health Cornwall Update from 23 April 2020

Richard Hand Haulage

Richard Hand Haulage has issued a customer notice regarding luggage delivery and collection service from Scillonian III.

Due to the current climate with COVID-19, we have decided for the safety and well-being of our employees we will not offering the luggage collection and delivery service that has been the norm in previous years. We will only be collecting luggage for passengers who are returning to the island. This service will be operated on a pre-booked service only, contact via phone, email, text message or messenger. Please also be aware that our team will not be on the quay when the boat docks. They will instead wait in a safe area until all passengers have disembarked the Scillonian and have vacated the quay.

Also remember when your luggage is delivered to your home the driver will put it outside the door, then knock or ring the bell. (unless you have given us specific delivery instructions). Please refrain from approaching the driver, he will leave a ticket on the luggage with payment details, or the delivery charge will be added the account you hold with us.

Charges will be the same as last year at £1.50 per bag.

As we continue to operate in these difficult times the safety and welfare of the community is paramount.

Many Thanks

Richard Hand



The Local Authority, Five Islands Academy and local childcare providers have been working together in light of the government’s directive regarding school, childcare provider and nursery closures. More on education provision for critical workers.

Sibley's Fuel and Marine Services

Sibley’s provide updates via their Facebook page. They have recently updated their opening hours.

South West Water

The transfer of responsibility for the islands' water and sewerage service provision from the Council to South West Water has completed and bills have now been issued.

If you wish to contact South West Water regarding your bill, please call 0344 346 1010 or if it is regarding the water or sewerage service please call 0344 346 2020.

The Water team continue to operate whilst limiting their interaction with the public. Personnel will be responding to emergency calls only and, in addition to the normal high visibility clothing, will also be wearing full Personal Protective Equipment (PPE), such as white overalls and a mask.

Please do not be alarmed, this is precautionary only as it is not possible for front line staff to completely segregate from the public.

With regard to the sewerage service, we urge you not to flush kitchen roll, wet wipes or newspaper down the loo as this can cause major blockages in our sewers. Please only flush the 3P’s – pee, paper and poo. Anything else, throw in the bin (and follow advice above on double bagging personal waste in symptomatic households).

St Agnes Boating

St Agnes boating provide regular updates on their Facebook page.

Here's the latest from the crew: "We are requesting that all passengers use a face covering to travel onboard our boats. This is in line with government guidelines for public transport for the safety of yourself, other passengers and our crew. We also request that you do not consume food or drink onboard the vessels and maintain social distancing at all times."


Tresco Estate are providing regular updates during the coronvirus pandemic.

Tresco Boat Services

For the latest news from Tresco Boat Services, visit their webpage.

LATEST: "Following last night’s Government directive, Tresco Boat Services will have boatmen on standby for essential trips only until further notice. There will be no scheduled boating."


Council Services

Active Scilly

Please note that Active Scilly venues and the Carn Gwaval reception point are closed until further notice.

The good news is that the team are bringing you ‘Active Scilly Live,’ streaming some of your favourite classes, and launching our very own YouTube Channel so you can stay fit and healthy during this time. Check out our Facebook page to receive alerts and updates.

All Active Scilly packages will automatically be carried forward to when we re-open. We look forward to seeing you again soon and in the meantime, stay safe and keep moving. 

Adult Social Care

Residential Care

In line with the government guidance, Park House is no longer able to welcome visitors. Exceptions for compassionate visits will be made on a case-by-case basis.

Our residential service at Park House has robust contingency plans in place, as required by Care Quality Commission, to ensure best practice in infection control and the mitigation of staff absence. There are detailed plans in place to ensure the wellbeing of residents. The team are having conversations with families in relation to contact with loved ones.

Community Care

The community care team are following best practice guidance. They are able to meet the needs of our clients in the community. There will be discussions with families should we need to adapt services in response to increasing demand.

Hardship Support

A Coronavirus Hardship Fund has been established for anyone currently living on the Isles of Scilly who is suffering financial hardship as a result of the pandemic. Funds for this initiative have been kindly provided by the Duke of Cornwall’s Benevolent Fund, the Edward McDonald Trust, the Richard Addison Charitable Trust, and Cornwall Community Foundation.

If you are struggling to buy food or pay bills, or indeed suffering financial hardship in some other way, please contact one of the Council officers below for a friendly, confidential and unintrusive chat.

Matt Davis, Adult Social Care: 01720 424454 / 07810 881381
Rachel Guy, Housing: 01720 424441 / 07385 262698
Jen Woodcock, Children’s Social Care: 01720 424483 / 07917 198334

Joel Williams, Chair of the Health and Wellbeing Board and Trustee of the Edward McDonald Trust, said: “In these extraordinary times, you may be experiencing financial pressures you hadn’t anticipated. Please don’t feel that you have to deal with these challenges alone. We want to use our funds to help make things a little bit easier. Our team are here to offer practical support in a straightforward, discreet and efficient way.  If you or someone you know could benefit, please do get in touch.”

If you would like to make a financial contribution to the Coronavirus Hardship Fund, you can do so by donating to the Edward McDonald Trust. Please contact Joseph Payne, Clerk to the Edward McDonald Trust, at for further details.


In order to achieve Civil Aviation Authority compliance, St Mary’s Airport has always had robust business continuity plans in place. These are being adapted to the current situation. The priority is to maintain lifeline services.

GA flights for maintenance checks, ferry, and engine health under COVID-19 

In accordance with Regulator and Government advice during COVID-19, some General Aviation Aircraft are allowed to conduct Engine Health Flights where dictated by the Engine Manufacturer or equivalent. Some of our locally based aircraft may be required to undertake these. There are restrictions place upon them i.e. no more than one flight every 4 weeks of no more than 30 minutes duration, operating not below 1000 feet above ground level unless during take-off, approach and landing. They are not allowed to carry passengers and must maintain social distancing in accordance with UK Gov guidelines. Any such flights will only occur during the very small windows of St. Mary’s Airports’ operating times.

Animal Health The council’s Animal Health team will aim to deliver services remotely by telephone, email and skype to limit direct or close contact as per current government guidelines.
Business Continuity

The Council has business continuity plans in place and is using them to tailor the response to this event.

For any employers concerned about business continuity, you can find a range of resources and support on the government website or via The Business Continuity Institute.

Business Support

Grant payments for eligible businesses during COVID-19 pandemic

A reminder that the Council of the Isles of Scilly is trying to make contact (initially by phone or email) with all businesses we think may be eligible for a government grant fund payment.

If we have not contacted you, but you think you should be eligible please telephone 0300 1234 105 and select option 2, then option 1 or send an email to and let us know a contact telephone number, and ideally a convenient time to call you back. Please also specify that you are calling from the Isles of Scilly.

367 out of the 397 Isles of Scilly businesses eligible for the small business grant fund have now received over £3.3m in funding.

Further information

The Government has comprehensive information on financial support for businesses during the coronavirus (COVID-19) pandemic. Find out more.

The Cornwall & Isles of Scilly Growth Hub have collated contacts and links covering most topics relating to business support and related issues. Find out more.

Advice to businesses and consumers in relation to holiday accommodation booking cancellations during the official lockdown period

Advice for businesses 

Advice for consumers

Children's Services

Contacting Children's Social Care

Children and Family Services are having some technical issues with phones. If you need to speak to Sue Fraser, Social Worker during working hours please ring 07825 313550. For Lynn Plummer ring 01720 424481 and calls will be transferred to her. 

As usual for all out of hours calls please ring 01720 422699 and ask the children’s duty social worker to ring you back. 

Children’s Services are focussing on families most in need of support and devising means of non-contact input

All Council-run toddler and youth sessions have been cancelled. To support families, we are developing a range of online activities that you can access. Meriel's online Play Sessions are still going down a storm with parents and children alike!

Support for Families - Coronavirus (COVID–19)

We want to let you know that we are here to support you in these challenging times. Download our support guide for more info.

Information from CAMHS (Children and Adolescents Mental Health Services) during COVID-19

CAMHS (Child and Adolescent Mental Health Services) are the NHS services that assesses and treat young people with emotional, behavioural or mental health difficulties.

CAMHS support covers depression, problems with food, self-harm, abuse, violence or anger, bipolar, schizophrenia and anxiety, to name a few. CAMHS have teams made up of nurses, therapists, psychologists, support workers and social workers, as well as other professionals.

Getting help from CAMHS

Cornwall and the Isles of Scilly CAMHS are still operating during COVID-19. They are taking referrals in the usual way via the Early Help Hub (01872 322277, Someone (usually parents, youth offending service, GP, social care, a service at school, or the individual themselves, if old enough) can make a referral for assessment with CAMHS to see what help can be made available. It's important to tell the person making the referral as much as possible so the individual being referred can get the help they need.

New referrals who meet the criteria will initially be CAMHS assessed over the telephone or via the “Attend Anywhere” video conferencing platform. 

What you need to know if you are already receiving help from CAMHS

During this time Cornwall and the Isles of Scilly CAMHS has tried to contact every family to review their current care plan, risk summary, and discuss a clear COVID-19 crisis and contingency plan. 

When receiving support from CAMHS it will be via telephone or, where possible, video calls. Exceptional circumstances at CAMHS bases will have face-to-face contact and government guidelines on social distancing and Personal Protective Equipment (PPE) will be followed.

Should a young person’s mental health deteriorate, families are to contact CAMHS on their usual CAMHS office telephone number and they will respond as soon as possible.

Useful Advice from CAMHS during the COVID-19 pandemic


CAMHS are emphasising to families the importance of keeping to a daily routine, avoiding doing the same thing all day and trying to identify meaningful activities to do. 


All young people are being encouraged to try and utilise self-help resources to reduce distress, for example distress tolerance and distraction activities, as well as seeking input from their family members. Young people/families are encouraged to contact the organisations below for support if necessary:  

• Support Matters - call free on 0800 001 4330 5pm-9am weekdays and 24h weekends & bank holidays. The service is open to all patients (aged 16+) under the care of the Trust’s mental health services.  

• Young Minds Crisis Messenger - Text YM to 85258  

• Young Minds Parent Helpline – Call 0808 802 5544 

• Papyrus Hopeline - specialist telephone service staffed by trained professionals who give non-judgemental support, practical advice and information to children, teenagers and young people up to the age of 35 who are worried about how they are feeling or anyone who is concerned about a young person. Tel: 0800 068 41 41 / Text: 07786 209697 / Email:

Elections The Electoral Commission has confirmed that the Police and Crime Commissioner election will not take place this year. UK Government has announced plans to bring forward legislation to move the 7 May 2020 scheduled polls to 6 May 2021.
Emergency Planning The Council’s Emergency Planning team is working closely with all our key partners, both on island and on the mainland to monitor and assess the situation on a daily basis and to ensure our multi agency services continue to run effectively.
Environmental Health

The Environmental Health department would like to thank all businesses who have adhered to the latest government restrictions. Many businesses have closed or are working in different ways for example offering a takeaway food and delivery service during these difficult times. For further advice on the latest restrictions please use the following links:

Guidance for employers and businesses on coronavirus (COVID-19)

Advice for employers on social distancing during coronavirus (COVID-19)

We've produced guidance for food businesses and takeaway services.

Alternatively, please don’t hesitate to contact us at

The council’s Environmental Health team will aim to deliver services remotely by telephone, email and skype to limit direct or close contact as per current government guidelines.

Visits to premises will only be undertaken where essential in order to protect public safety. This could include situations where there may be an imminent risk to health and unsafe workplaces.

Every enquiry received will be risk assessed and responded to, based on priority.

A service business continuity plan is in place which addresses the eventuality of absent officers by the utilisation of remaining team members with key contacts listed of professional bodies who will support the service, should the need arise.

Fire & Rescue Service

For all the latest updates from the Isles of Scilly Fire & Rescue Service, check out their Facebook page. Here's the most recent post:

In order to continue our operational readiness, the Isles of Scilly Fire & Rescue Service at this time will not be carrying out home safety visits and will be limiting any public engagements. Our priorities at this stage are to do all we can to stop the spread of this virus, to protect the public, our staff & safeguard our resilience. We continue to work at a multi-agency level with the Council, Cornwall Fire & Rescue, The NHS and central Government.


We have been considering the updated government guidance in order to establish how we can reinstate our services in stages, in a safe and controlled way, over the coming weeks and months.

Reinstating services

We will shortly be reintroducing the following services:

  • Grounds maintenance/grass cutting of shared external spaces 
  • External general repair and maintenance work 
  • Communal entrance/stairwell cleaning
  • Internal general maintenance and repair
  • Property void inspections 

We are looking forward to getting these services back up and running. However, it will take us some time catch up on these works and might take us longer than normal to complete a repair, so please bear with us.

Continuing services

Emergency repairs, urgent works and home safety checks have continued during lockdown and will remain so going forward, as is required by law.

Contacting us

Please contact us via phone on 0300 1234 105 (select option 3) or email at to do any of the following:

  • Report a repair
  • Report anti-social behaviour
  • Discuss rent and finances

Please get in touch if you have any money worries and be assured that we will not evict anyone due to a loss of income as a result of coronavirus.

For further information on the services provided by the Housing Department, please see the main housing webpages.

Human Resources

The Council is providing support to all staff to ensure that they can abide by national guidance and care for loved ones. We are also providing additional tools to allow homeworking where possible.

Isles of Scilly Inshore Fisheries and Conservation Authority (IFCA)

We recognise the unprecedented impact that the pandemic is having on fishing business and coastal communities. IFCA are working hard to maintain essential services and support local fishing communities whilst protecting our own workforce during this very difficult and uncertain time. IFCOs, where it is safe and appropriate to do so, will continue to patrol the islands and engage with fishermen and stakeholders.  Officers will be following the latest government advice in relation to minimising the spread of the Coronavirus, which may mean officers need to carry out their work in alternative ways.

We are working, where it is safe to do so, to ensure that permits and sampling regimes are maintained as far as is practically possible. Our aim is to continue to support coastal communities and the industry and help to keep fishing and trading to be ready to recover when the time comes. We are working very closely with Defra and our partner agencies including the Marine Management Organisation, Seafish and Cefas. Through this coordinated network we are liaising directly with industry, and their representatives and our Local Authorities, to support their essential services.

For the latest news on the Inshore Fisheries and Conservation Authority, see their website.

Fisheries Response Fund

Guidance on the Fisheries Response Fund, the £10 million financial assistance fund for England’s fishing and aquaculture businesses in response to COVID-19, has been published. 

The Marine Management Organisation will email fishing vessel owners in stages, starting with the smaller vessels who will be asked to complete an application form. For those who operate without e-mail, the IFCA team will be in touch separately. If you have further questions or the local IFCA team can do anything to help, please get in touch with Ricky Pender on 07917 160398 or Tom Hooper on 01720 424588.

Isles of Scilly Voucher Scheme

Following recent Coronavirus (COVID-19) guidance for local government workers the Voucher Scheme office is now closed.

The Voucher Scheme team will be working remotely from home and can be contacted by via email:

Milena Fallows, Programme manager:

Kirsty Graham, Engagement Officer:

Expressions of interest in the scheme should be submitted via the Isles of Scilly Voucher Scheme website.

Learn Scilly

Learn Scilly has postponed all face to face courses and workshops until further notice and the team are now working on an exciting curriculum that we hope to be able to deliver in the Autumn Term. In the meantime, if you have any queries regarding skills, qualifications, careers or opportunities for online learning, please do not hesitate to contact us at

For anyone who needs specific help with looking for work locally e.g. careers advise or how to write a CV or job application please contact Trish Peacock at


Please note that the library is closed until further notice.

For payments and enquiries contact call 0300 1234 105 (select option 5 to speak to someone locally).

If you currently pay in person, please pay over the phone until further notice. If you are unable to pay, please contact us to discuss other options.

You can renew library books by phone on 03001234 105, option 5. There’s also a 24 hour renewal line 0845 607 6119 (calls charged at local rate – have your book and library card to hand) or you can go online. Also, whilst we are in this situation, people can renew their books as many times as they like without it having to be seen.

All fines will be waived until further notice.

Follow the Facebook page for St Mary’s Library for updates, or feel free to email us if you have any questions:

Computer Help 

Are you having trouble with your computer? The Cornwall Rural Community Charity are offering help with IT for anyone stuck at home. Call 01872 243557 or 01872 243534 for FREE telephone support with laptops, tablets or smartphones.

Licensing The council’s Licensing team will aim to deliver services remotely by telephone, email and skype to limit direct or close contact as per current government guidelines.
Maintenance & Repair Services

Most of our services are currently running as normal. We have contingency plans in place to cover essential members of staff should they become ill.

In order to reduce the chances of spreading infection, the Maintenance and Repair team are only carrying out essential work in high risk areas, such as Park House and Council housing.


Planning Applications

The Planning Department will continue to process any planning applications currently with the Council, under delegated authority. We would ask that any correspondence and communication is limited to emails at the current time, due to pressure on the Council in terms of the postal service. We may not be able to post out letters straight away and there will be a delay answering any correspondence that arrives by hand or by Royal Mail. For anyone who wants an update on the status of a particular planning application please email us at

If you wish to submit a new planning application, at present we are able to process only those which are submitted through the Planning Portal or are submitted by some other digital format (such as email). Any application submitted by post may be subject to delays, given the remote-working nature of staff. You should continue to provide all the information necessary as set out in the national planning requirements for submitting a planning application. There may be a delay in reaching a decision where a site visit has not been possible.

We will continue to update the Weekly List with any new applications validated.

Local Plan

For those interested in the latest position on the Local Plan. We would confirm that following the Examination in Public which took place at the end of January 2020, Officers have now submitted the Modified Local Plan to the Planning Inspector for consideration. Any modifications to the plan will be subject to public consultation before he concludes on a final recommendation to this Council, in terms of the soundness and legal compliance of the new Local Plan. Due to the controls in place to limit the spread and effects of Coronavirus, there is likely to be a delay in consulting the public on this modified version of the Local Plan. We will update the Local Plan pages of our website here with any details and timing of public consultation on this.

Reception points and paying bills

Please note that both of the Council's reception points (Library and Carn Gwaval) are closed until further notice.

For payments and enquiries contact us directly on 0300 1234 105 (select option 5 if you want to speak to someone locally).

If you currently pay in person, please pay over the phone until further notice. If you are unable to pay, please contact us to discuss other options.

Council Tax Payment Assistance
Any customers having difficulties with Council Tax payment should call us on 0300 1234 105 (option 2) to discuss their account, as there are a number of things we can do to help.  If your income has been reduced as a result of the Coronavirus outbreak you may be able to claim additional help through the Isles of Scilly Council Tax Reduction scheme.

Delivering post to the Council by hand

Please place any post in the internal post box which is fixed to the front of the reception desk in the Town Hall.

Registration of births, deaths and marriages

For regular updates from the Registration team, visit their Facebook page.

Email:  Phone: 01720 424501.

In line with Government restrictions, all marriages, civil partnerships and non-statutory ceremonies are cancelled or postponed to later in this or next year. Full refunds will be given. We are also deferring the taking of Notices and Birth Registrations for the foreseeable future. This will not affect claims for Child Benefits etc. These restrictions will be reviewed as the situation develops. Please contact us for further information.

Advice regarding Death Registrations

Following the introduction of the Emergency Powers Bill into law, the Register Office will now take Death Registrations over the phone. Bereaved relatives may contact the Registration Service for advice on 01720 424501 but if there is no answer feel free to phone the Registrars on their home numbers, Lesley Thomas on 422658, or Angela Chandler on 423960. You may also contact us by email on Emails will be checked daily, Monday to Friday.

If the death took place in the islands the Doctor will issue a certificate, together with contact details for the person who will register the death and send this directly to the Register Office. Relatives will not need to pick up the certificate. A registrar will then contact the informant and arrange a telephone appointment as soon as possible.

If the death took place on the mainland relatives should contact the Register Office in the district where the death took place. For Treliske or West Cornwall Hospital, the Truro Register Office should be contacted on 0300 1234 181. For Derriford Hospital contact the Plymouth Register Office on 01725 268331 for instructions.

Copies of the Death Certificate will be issued and posted as soon as possible after registration.


Waste & Recycling update
Waste is an essential service. Most of our services are running as usual, thanks to the commitment and dedication of our staff, contractors and your continued support. However, there are some changes.

Waste Collections

All waste collections are currently operating as normal. However, we are having to reduce staff undertaking collections on St Marys. We are asking residents not to overfill waste sacks. Please separate waste into a few sacks to avoid the collection operatives carrying heavy, single sacks. Please ensure that all waste is presented ready for collection by 8.30am on your collection day. Waste collections are running to slightly different schedules and we do not have the resources to come back for your waste, therefore you will be required to hold onto it until the following week.

Please remember if you are showing symptoms of COVID-19 you must ensure that your personal waste (tissues and cleaning cloths) is double-bagged and both bags are tied at the top and kept away from other waste. This waste should be kept aside for 72 hours before being placed out for collection.

Waste and Recycling sacks

For all urgent waste & recycling sack orders please email or call 0300 1234 105 and select option 5. Please provide at least a week's notice.

Porthmellon Waste and Recycling Site

The Council’s Waste & Recycling sites across the Isles of Scilly will reopen from Thursday 14 May 2020 with different operating hours and essential restrictions in place. This follows Government guidance on Managing Household Waste and Recycling Centres (HWRCs) in England during the coronavirus (COVID-19) pandemic. Please ensure you read the guidance issued for each island before you plan a visit as it differs across our sites. We have also prepared some Frequently Asked Questions (FAQs) to help you. All this information can also be found by visiting:

Publishing date: 
Wednesday, 4 March, 2020