Coronavirus daily update

This webpage is checked regularly for accuracy, if you notice anything you believe needs amending, please contact jemma.pender@scilly.gov.uk. [last updated: 7 August 2020]

PLEASE NOTE - we remind everyone that the official government and health communication channels provide the most accurate and up-to-date information available.

 

The Council is working around-the-clock to mitigate the impact of Covid-19 on the islands, for both the local community and those visiting us.  We have listed the areas we think are of greatest interest to you, and given a summary of relevant activity, or indicated where you can find the latest information.


Coronavirus (COVID-19): What you need to know

The Council of the Isles of Scilly and Public Health Cornwall are working together to keep Scilly safe. Please take a few moments to read the information and download the resources available.

CONTACTING THE COUNCIL

The simplest way to ensure your message is received by the Council is by calling 0300 1234 105 (selecting option 5 to speak to one of our local enquiries team), or by emailing them at enquiries@scilly.gov.uk.

 

GOVERNMENT SUPPORT FOR YOU

Find coronavirus support

 

LATEST NEWS

  • Read the Prime Minister's speech on the coronavirus pandemic from 31 July 2020, explaining why the government has taken the decision to postpone further restriction easing.
  • UK Chief Medical Officers have announced that the self-isolation period has been extended to 10 days for those in the community who have coronavirus (COVID-19) symptoms or a positive test result. Read the press release here.
  • Government have updated their guidance relating to face coverings to include the new list of circumstances in which it is mandatory to wear one, as well as a list of those who are exempt from having to wear one.
  • A new framework setting out how to manage COVID-19 outbreaks through the use of national and local expertise has been published by the government. Read the latest guidance here.

 

OTHER NEWS

We are now posting or sharing the latest coronavirus news from government to the Council's Twitter and Facebook accounts.

You can now find information on the most common topics asked about by the public during the daily government coronavirus press conferences here.

 

UPDATES AND INFORMATION FROM PARTNER AGENCIES AND BUSINESS COMMUNITY ON SCILLY

Bank (Lloyds)

Following a temporary closure, the St Mary's branch of Lloyds Bank will open again from Monday 6 April 2020. Monday to Friday, 10am to 2pm.

Bike Hire

St Mary's Bike Hire will be open full time on the 4 July right through until the end of October, please tell any guests who may require bikes. During July and August we will only be doing repairs on a Saturday because of time and space, trying to keep as much as possible to 2 metre rule, we hope you understand. The first 2 weeks we will open Sunday morning until 12.30, hire as normal. After that if there is demand we will open full time on Sunday as well, see you soon!

Boatman's Association

St Marys Boatmen's Association will start operating on the 4th of July and look forward to welcoming you all back onboard our boats. Full details here.

Building Control

Building Regulations Cornwall Council - Temporary arrangements for Site Inspection Notifications

As a result of the government’s announcement of measures to minimise the spread of the COVID-19 Coronavirus, it has been necessary to review our current inspection arrangements for works under construction.

If you have an existing Building Control application logged with Cornwall Council you will have received your project specific site log which indicates the inspection stages that you should notify us of during construction. Please ensure that you notify us at commencement and when all other inspection stages have been reached. Please get in contact on 01872 224792 if you need a further copy of this or more information. 

Please continue to notify us of each inspection stage by sending an email to buildingcontrol@cornwall.gov.uk  or ring 01872 224792 (option 1). Please include a phone number in the email so that we can make contact with you about the visit. You will be asked whether anyone at the site has been advised to self-isolate or has recently returned from overseas travel to an affected area. We will decide on a case by case basis whether a site inspection is essential and we will contact you if we are unable to attend. We have WhatsApp capability on our phones so can arrange virtual inspections if necessary, or agree photos etc.

These temporary arrangements will remain in place until such time that the government advises us that normal business arrangements can resume. 

Bus

Update from Steve Sims: the community bus is on hold for this year until further notice.

Buzza Bus

A message from David Maybrey (19 June 2020):

"The Buzza Bus is available 8:30 - 16:00 Monday to Saturday to any of my registered AgeUK clients that require transport. Social distancing precautions will be observed. Face coverings must be worn - clients must supply their own. The bus is cleansed after each trip. 07810 747 369.

Look after yourselves, keep safe."

Citizen's Advice Cornwall

Citizens Advice Cornwall is still open for help and information for people on the Isles of Scilly, despite the coronavirus lockdown.  Find out how to access their services by clicking on the image below, or visiting our Facebook page to read their press release in full.

Debt phoneline

Citizens Advice Cornwall has launched a new debt phoneline service. You can call the debt team on 01752-850488 on alternate Fridays and every Monday (calls charged at your normal rate). You can speak directly to a Debt Adviser or, if lines are busy, leave a message and an adviser will call back within three working days. Alternatively,text DEBT to 78866 at any time and receive a call back.

Co-op (The Co-operative Food)

Update posted on the Isles of Scilly Residents' Notice Board on Facebook 21 July 2020 

Coop st Mary’s update - Click and collect is now live!

To order go to:

https://www.coop.co.uk/in-store-services/home-delivery 

Please note with click and collect, we don’t offer delivery. We also offer you shop we drop, but not the 2 together at the minute.

Kind regards

Coop

Update posted on the Isles of Scilly Residents' Notice Board on Facebook on 16 June 2020

As we move into potential easing of lock down and travel restrictions, it is important for us at the Co-op to review our In Store shopping procedures.  In line with this from the 4th of July the following will apply:

  1. Maximum of 10 customers in store (this is not an exact science)

  2. Only one adult at a time rather than couples and large groups

  3. Email orders are restricted to those in self-isolation (if you come in shopping we can't do an email shop for you)

  4. Please be respectful of those waiting outside and shop as efficiently as possible.

The above will be in place so that we can serve as many customers as possible, whilst minimising queues.

I would like to take this opportunity to thank all customers for their continued support during this difficult time.

Kind regards

Co-op Team

P.S. This is a fast moving situation and will adapt with government guidelines.

Further information

Please be mindful that you may have to queue outside the shop until there are fewer than 10 people inside, and that social distancing of 2 meters should be observed while you do so. Please be patient with the shop staff who are doing a great job in difficult circumstances and are having to enforce this new policy alongside their other daily duties.

The Co-op will display posters and use the Isles of Scilly Resident’s Notice Board on Facebook to update the community on any changes to their service provision. They are confident they can maintain appropriate levels of supply, even on limited lines, if everyone only buys what they need and does not panic buy. If you have any concerns or queries about food supplies, please call the shop on 01720 422396.

Normal opening hours have resumed. These are: 8am – 10pm Mon – Sat; 10am – 8pm Sun (8pm closing in place until end of August 2020).

The Co-op also offering priority shopping to vulnerable customers and those who care for them.  Please avoid the following times if you do not fall into these categories: Mon - Sat, 8am - 9am; Sun, 10am - 11am. 

Community Venture

A new initiative from the community venture to make everyone's lives a little easier during the pandemic. Following a number of businesses offering local delivery, we have created a directory page to coordinate this information during this time.

Dentist

Brighter Dental has confirmed that the dentist will be available on 01720 624 001 from 9am to 10:30am each day, to triage patients and write prescriptions where necessary. The numbers for advice required outside of these hours can be found on the answerphone message. Patients can now be seen in emergency cases, including trauma, uncontrollable bleeding or severe infections which pose a risk to the airway or are causing systemic illness. Updates on service provision will be given on the Isles of Scilly Residents’ Notice Board on Facebook.

This is the latest update from the team, posted 01 June 2020:

Dear residents

I know that the BBC and daily briefing appear to indicate that its business as usual for dentists next week. As always it isn’t quite that simple. Brighter Dental have to have a protocol in place to ensure the safety of both ourselves and our patients. They and we have been working on this during closure but the guidelines are changing on a daily basis. We have been fit tested for masks and now have a limited supply of PPE. As soon as Brighter Dental give us the go ahead we will contact patients, initially those who have had pain or problems while we have been closed and then those patients who were part way through treatment when we locked down. It will be hard for us to get to the phone during clinics so please leave a message. We promise to get back to callers within the working day. I will update this as soon as we get updated instructions.
Thank you for your patience at this difficult time!

Duchy

The Duchy of Cornwall are emailing or writing to all tenants in line with their usual communications policy.

Government

The central government website remains the best place to check for the most up-to-date and accurate information available nationally. Find out more.

You can now sign up to receive updates from GOV.UK regarding the Government’s response to coronavirus (COVID-19). Sign up is quick, free and means you will be alerted when information is published. Find out more.

Did you know that you can submit a question about coronavirus to be answered at the government's daily coronavirus press conference? 

Each day the government releases slides, datasets and transcripts from press conferences at 10 Downing Street in response to coronavirus. You can find all of the uploads here: daily slides, datasets, transcripts.

Government guidance on social distancing

Everyone’s actions have helped to reduce the transmission of coronavirus in our communities. As the UK moves to the next phase in our fight against coronavirus, the most important thing we can do is to stay alert, control the virus, and in doing so, save lives.  Find out more.

Employment and benefits support 

These pages provide information about the changes the government has brought in to support people who are already claiming benefits, need to claim benefits, or are at risk of losing their job as a result of coronavirus.

Support for Business

The government has provided full guidance on support for businesses, self-employed, sick pay, grants, loans etc during coronavirus (COVID-19). Find out more.

Coronavirus business support finder tool

On 20 April, government launched a ‘support finder’ tool to help businesses and self-employed people across the UK to quickly and easily determine what financial support is available to them during the coronavirus pandemic.

Tax Credits

The government has announced an increase of Working Tax Credits payment amounts from 6 April 2020 - find out what's happening and who this affects.

Growth Hub and People Hub

Growth Hub

The Cornwall & Isles of Scilly Growth Hub have collated contacts and links covering most topics relating to business support and related issues. Find out more.

People Hub

People Hub is a new service for anyone who is:

  • Currently employed but worried about what their employer is telling them

  • Currently employed, but about to be furloughed or made redundant

  • Looking to retrain or develop new skills

  • Self-employed and in need of guidance

  • Unemployed and wondering what options are still open to them

People Hub can support Isles of Scilly residents with practical support and signposting.

The phone lines are open Mon-Fri 10-5 on 0333 0150699.

You can find out more on FacebookTwitter or by visiting our website.

For anyone who needs specific help with looking for work locally e.g. careers advice or how to write a CV or job application please contact Trish Peacock at trish.peacock@scilly.gov.uk.

Harbour Authority

St Mary’s Harbour provides regular updates on its Twitter account.

Their latest letter is dated 13 May 2020:


The Duty Phone number for the harbour is 07789 273 626 and the Harbour Master’s number is 07789 273 610.

Health Centre and Doctors

As most of you will already be aware, local GP Dr Chris Picken is doing a great job of updating the community on what we need to know about our local health provision at this time. He (or sometimes Kerrie Picken) updates the Isles of Scilly Residents’ Notice Board on Facebook on a regular basis.

Update on 24 June 2020

Dear All,

With the recent UK Government decision to open up tourism again, please could I ask accommodation providers to share the following information with their guests.

During covid-19 national agreement has been developed to ask people to approach their own normal GP for their routine healthcare issues while on holiday. This is to reduce the amount of face to face contact within GP practices, helping to shield and protect the most vulnerable patients.

All GP practices within England are now able to offer video and telephone consultations for their patients and can send prescriptions electronically to a local pharmacy.

People who develop a new health problem while on holiday are welcome to register as a temporary patient.

If you need to register as a temporary patient, please contact the health centre on 01720 422628 initially.

NHS England currently direct that all patients whether permanently or temporarily registered with a GP practice are remotely triaged initially. Locally we tend to do this by telephone.

As a small practice and pharmacy with limited space we would request visitors ensure they bring enough of their regular medication with them to cover their holiday period along with an extra 14 days worth in case they are required to isolate at any stage.

This will really help us locally and would be very much appreciated.

Similarly visitors if they need to attend the health centre are encouraged to wear a face covering / mask when possible.

Any visitors who suspect they have developed covid-19 symptoms should contact 111 for further advice. People with covid symptoms should not enter the health centre building. Alternative areas for assessing people with covid-19 symptoms are available and will be used if required.

For any emergency please dial 999.

We really appreciate your help with this as we work to keep everyone protected and very much look forward to seeing people back on Scilly safely.

Best wishes

Dr C Picken
Lead GP
Isles of Scilly


Health Visitor and School Nurse

The Isles of Scilly Health Visiting/School Nursing team are using the Isles of Scilly Residents’ Notice Board page on Facebook to communicate their latest updates. 

Although Alison and Paula are unable to do home visits at present, they are very much available for phone advice or a chat! PLEASE do ring them if you have any questions about eating, sleeping, infant feeding, behaviour, minor ailments etc. These problems still exist so please don’t let them add to your worries.

If your child is due a review, they will contact you to do this by phone. Look after yourselves at this difficult time. The mobile number is 07483 351147.

Healthwatch

Thank you so much to the amazing people giving their time to help members of the community who need increased support due to isolation. You are doing a brilliant job. We are still looking for volunteers, so if you can offer support please contact us at any of the details below.

If you are aware of anyone in the community who may need increased support due to isolation, please contact us on 01720 423037.

Please leave a message on our answerphone if no-one is available and we will return your call.

Community Support

Due to the current situation we are working with Adult Social Care and the council to help members of the community on the islands who may need increased support due to isolation.

Our role in this is to match you up, where we can, with a volunteer who may be able to support you.

If you need help please call Healthwatch on 01720 423037, Monday to Thursday 9:00 - 12:00.

At other times you can leave a message on our:

... and we will get back to you as soon as we can.

In an emergency situation please dial 999, 111 or contact Adult Social Care on: 03001234105 or (out of Hours) 01720 422699.

For volunteers:

It is important that volunteers keep up to date with current advice and take the information given to protect yourselves before offering to help others.

Anyone who had already given Matt Davis their name as someone who can give support to those who are self-isolating, please can you contact the Healthwatch office via email or phone 01720 423037 (Monday to Thursday 9:00 - 2:00), or leave a message on our answerphone, so we can note your contact details.

Thank you so much to those who have already offered help.

How to help safely

Are you helping someone in the community already, or would like to do so, but are unsure how to do so safely? This guidance has you covered.

Helicopters (Penzance Helicopters)

For the latest updates from Penzance Helicopters, visit their news webpage.

LATEST STATEMENT, posted 2 June 2020: "We are pleased to announce that, in line with the opening of accommodation bookings, we intend to resume our helicopter service from Penzance on 4 July (this is of course subject to Government guidelines). We are extremely excited about this prospect and look forward to welcoming you on-board next month. Details of the Social Distancing measures being implemented will be promulgated to all passengers prior to resuming the service.

For those customers looking for a dedicated charter flight to or from the islands, our fleet of state-of-the-art helicopters are also available for private charter either locally in Cornwall or from locations within the UK. If you are interested in a charter flight, please contact us at info@penzancehelicopters.co.uk for more information."

Hospital, St Mary's 

St Mary’s Hospital provides updates on the Isles of Scilly Resident's Noticeboard on Facebook.  The following text was updated on pn 15 June 2020:

In view of the escalating COVID-19 situation, we have been informed that there will be NO visiting allowed to hospital patients unless in exceptional compassionate circumstances.

In line with latest Government guidelines, if you need to visit the Hospital for any reason, please ensure you are wearing a Face Covering if possible.

Please help us to keep our patients and staff safe by keeping away from the hospital unless absolutely necessary, however, you can rest assured that we are still open for any Minor Injuries or Emergencies. 

COVID-19 Swab Testing

The Government has now extended those eligible to be tested for COVID-19. The full eligibility list of can be found here.

If you think you need a test, please phone St Mary's Hospital on 01720 422392. The Nurse on duty will confirm if you are eligible and ask for your details. You will then be given an appointment time to attend for a swab.

Swabs will be done between Monday – Thursday in the Hospital Car Park. A one way drive through system will be in place. Please remain in your car until the person conducting the tests is ready for you. Please do not just turn up and expect a swab. These will be by appointment only.

If you are unable to attend the Hospital, please let the member of staff know this when you ring so that alternative arrangements can be discussed.

For off islanders, we hope to receive some postal self-test kits that can be dispatched locally. In the meantime, the national postal testing scheme remains available to you via this link.

In all cases, if your condition deteriorates before your appointment time, you should phone 111 for advice or 999 in an emergency.

Hospitals (Royal Cornwall, and updates regarding patient transport)

The latest announcements from Royal Cornwall Hospitals can be found on their Facebook Page

Posted 13 June 2020

From Monday, 15 June, people coming to our hospitals must wear a face covering.Evidence suggests that wearing a face covering does not protect you. However, if you are infected but have not yet developed symptoms, it may provide some protection for others you come into close contact with.

Face coverings do not replace social distancing. If you have symptoms of COVID-19 (cough, and/or high temperature, and/or loss of, or change in, your normal sense of smell or taste - anosmia), you and your household must isolate at home: wearing a face covering does not change this. You should arrange to have a test to see if you have COVID-19.

Previous updates include:

We will begin postponing non-urgent planned operations across Cornwall and the Isles of Scilly from Monday 23 March for at least three months.

We know many people waiting for treatment will be disappointed or worried. We would ask you NOT to call us, as we will be contacting everyone affected as soon as possible.

Urgent and emergency cases and cancer treatments will be carrying on as normal.

Routine referrals from GPs and most outpatient appointments will also be postponed for at least three months, as part of steps to make sure we can maintain consistent levels of safety and standards for people using our services. Where possible some of the services that are continuing may also be delivered in a different way to the usual face to face appointments and instead we will use video and telephone consultations when it is clinically appropriate.

We are sure our patients and local people will understand the need for the steps we are taking and support our staff over coming weeks and months.

Patient Experience Team

If you're struggling to keep in touch with a family member or friend in one of our hospitals, our Patient Experience Team can help if social media or chat facilities, such as Skype or Facetime, are not an option for you. (Or you can send a message this way in addition.)

• If you would like to send your family member a message our patient ambassadors (volunteers) will be happy to help. The team can deliver letters you email to us, or simple well wishes.

• Email rcht.covidstayconnected@nhs.net and leave messages and photos if you wish. We will then make sure these are delivered to the ward. Please ensure you include the patient’s name, date of birth and the name of the ward they are on (if known).

or

• Telephone 01872 253793, leaving a message with your details and we will call you back.

UPDATE REGARDING PATIENT TRANSPORT TO AND FROM THE ISLANDS

The NHS Kernow Clinical Commissioning Group has released an update on patient transport arrangements during the coronavirus pandemic.  Click on the image below, or visit our Facebook page, to read in full.

Island Carriers

Message from Island Carriers:

"I wanted to take this opportunity to reassure you that whilst we are still operating getting essential food and freight distributed to the island as usual, we’re rigorously following the advice of the government and Public Health England and putting the safety and wellbeing of our employees and you, our valued customers and your loved ones first and implementing Contactless Deliveries.

We hope that contactless deliveries will offer peace of mind and protection for everyone. We have recommended that our delivery drivers place the parcel/goods in a safe location, ring the doorbell and stand two metres back while the recipient opens the door. If the recipient is unavailable we will leave the parcel in a safe place. If this is not suitable for you, please let us know and call the office on 422662."

Island Rover Tours 

Message from Island Rover Bus & Coach Tours:

I've decided that with a great deal of caution, Island Rover will start operating tours on Monday 6th July. Tours will leave Holgate's Green at 10:15 & 13:30 Mon to Friday until further notice.

Passengers are respectfully requested to wear face covering. Anyone with a cough or refusing to wear masks won't be allowed on the bus. Please remember that the vehicle is a minibus so social distancing will be difficult without co-operation. After each tour the seats, windows and headrests will be sanitized.

Isles of Scilly Travel (Steamship Company)

Isles of Scilly Travel are providing regular updates on their website and social media channels: FacebookTwitter

Update from Isles of Scilly Travel on 16 June 2020

Following the delivery of the UK Government’s COVID-19 recovery strategy and issuing of guidance for UK transport operators, we have made a small number of changes to our transport service and from the 15th June face coverings will be mandatory when travelling with Skybus and Scillonian III:

Passengers travelling before 4th July 2020
If you are due to travel before the 4th July and your travel is restricted by current government guidelines, we will be in contact with you and there is no need to call us.
Our booking terms and conditions have been amended to allow you to transfer your booking to an alternative date later in the year, or transfer your booking to 2021 without incurring fees or price increases. You are able to transfer your booking online. If you feel the need to contact us, we request that you only do so if you are due to travel within the next seven days due to the high number of calls we are receiving.

Passengers travelling on or after the 4th July
We are anticipating an increase in services from the 4th July and you can now book from this date. We will only operate additional services when government restrictions are eased and in line with COVID-secure best practice for the safety of all our customers and staff. If this date changes due to changes in Government guidance, and your travel is affected, you can transfer your travel to an alternative date in 2020 or transfer your booking to 2021 online without incurring amendment fees. See our booking conditions for details at www.islesofscilly-travel.co.uk. We have taken the decision to operate Land’s End flights only throughout July to comply with our COVID-secure measures. If you were due to fly from Exeter or Newquay during July, Skybus Operations will be contacting you over the next few weeks to discuss your options, which includes alternative Land’s End flights. Please do not call our Travel Centre as we will be unable to assist you. Rest assured, we will contact you.

Update from Isles of Scilly Travel on 13 May 2020

Following the delivery of the UK Government’s COVID-19 recovery strategy and issuing of guidance for UK transport operators, we have made a small number of changes to our transport service:

Scillonian III Passengers

The Scillonian III passenger ferry is currently not in service but we will continue to keep this under review in line with Government advice on travel restrictions. We are only taking bookings on Scillonian III from the 1st July 2020, however we will keep this under review in line with Government advice. Due to the travel restrictions implemented as a result of the Coronavirus pandemic we have introduced a new amendments policy for passengers, allowing you to defer your travel and rebook at a later date without incurring an amendment fee. This policy is only valid if you are due to travel before the 30th June 2020. Booking amendments can be made online and we have opened a restricted schedule for 2021 to facilitate this. Due to the high volume of calls we are receiving we are only accepting calls from those passengers who are due to travel in the next 7 days. If you wish to cancel your booking then normal T&Cs apply in respect of travel booked beyond the end of June. Please note that if you purchased travel insurance from us, then you will need to contact the insurers directly if you wish to make a claim. Details of who you should contact can be found on your policy schedule.

Skybus Passengers

We are providing a very limited Skybus service from Land’s End Airport only. This service can only be booked by telephone through our Travel Centres. We will continue to transport passengers who are key workers and customers who are undertaking essential journeys such as medical appointments. In line with Government advice, we will transport customers who cannot work from home and need to travel to their place of work, who fall into one of the sectors of the economy that are allowed to be open. We will continue to restrict the number of passenger seats in use on each flight to maintain social distancing. We recommend that you follow the Government’s advice and wear a face covering whilst at Land’s End Airport and throughout the duration of your flight. In order to protect our passengers and our employees we have introduced additional protection measures and cleaning procedures at Land’s End Airport and on our Skybus aircraft. Skybus flights from Exeter Airport and Newquay Airport are not in service but we will continue to keep this under review in line with Government advice on travel restrictions. Newquay and Exeter Airports are currently closed to commercial traffic. Skybus flights are only available to book from the 1st July 2020 but this is subject to change in line with Government advice. Due to the travel restrictions implemented as a result of the Coronavirus pandemic, we have introduced a new amendments policy for passengers, allowing you to defer your travel and rebook at a later date without incurring an amendment fee. This policy is only valid if you are due to travel before the 30th June 2020. Booking amendments can be made online and we have opened a restricted schedule for 2021 to facilitate this. Due to the high volume of calls we are receiving, we are only accepting calls from those passengers who are due to travel in the next 7 days.

A message from Isles of Scilly Travel to the Community - 24 April 2020

Dear Community,

I wanted to write to you today to provide an update and share the progress we are making during the Coronavirus situation.

Funding
You may have heard the good news this morning that the Government has agreed to provide funding to support the lifeline transport services to Scilly, including inter-island transport.

Members of the Isles of Scilly Transport Board including the Isles of Scilly Steamship Company, have been in negotiations with the Department of Transport and HM Treasury for many weeks but the end result is excellent and allows us, and other inter-island operators, to maintain the essential life-line link. A media release from the Isles of Scilly Transport Board is included below.

Service Update
We continue to put measures in place on both Penzance and St, Mary’s quay and our freight department are now allocating slots to suppliers. Time slots allow us to consolidate deliveries to accommodate additional freight items that need to be delivered to the islands. In addition to sea freight, we are still operating a morning and afternoon air freight service for delivery of Royal Mail both to and from the islands, and the afternoon freighter is critical in delivering essential medical supplies. We continue to provide a Skybus service for essential workers only, and controls are in place to maintain social distancing in line with best practice guidelines from Public Health England.

Thank you for all the support that you are giving our family of employees. As we continue to serve the community, your kind comments make a huge difference.

Local Resilience Forum

The Local Resilience Forum have issued an open letter.

Mental Health

Mental Health Nurse

Existing appointments with the mental health nurse will now be conducted via telephone at the booked time. If you need primary care mental health support, please call St Mary’s Health Centre on 01720 422628.

Guidance on supporting children and young people with mental health is available on the government website.

NHS 24/7 Helpline

To talk to someone about your mental wellbeing you can call the 24/7 NHS mental health telephone support, advice and triage help line - 0800 038 5300. Support is available to anyone, regardless of age, all day every day. If you or someone you know feels they need to access urgent mental health support, they will listen to you and asses how best to help.

NHS

For updates and advice on coronavirus, please visit the NHS website

How to wash your hands

Pharmacy

For the latest updates from the pharmacy, visit their Facebook page.

The Isles of Scilly Pharmacy has returned to normal opening hours as of 21 April 2020:

Mon - Fri - 9:00am - 5:30pm (closed for lunch between 1pm and 2pm)

Sat - 9:30am - 12:00

Please do not visit the pharmacy if you are feeling unwell, instead make arrangements for someone to collect on your behalf. The pharmacy staff would like to remind people to allow them as much time as possible to process prescriptions and not to call or visit ‘on the off-chance’ a prescription will be ready early, as this has a counterproductive effect. Thank you for your patience.

NEW PAYMENT ARRANGMENTS: the pharmacy has a new safety screen! Contactless payments can be taken through the screen - please try to do this wherever possible.  Other forms of payment can still be taken, but we encourage you to use contactless for safety reasons.  Many thanks for your cooperation.

Update from 17 June 2020 

With the islands potentially opening up to tourists imminently, we would like to take the opportunity to remind any tourists to endeavour to bring enough medication to cover the duration of their stay. If you do need further supplies while you are on the islands, you would contact your registered GP directly. Most things can be dealt with remotely. They can then send a prescription to us directly via the electronic prescription service or alternatively, in the post. Electronically, this process is very quick, and we receive the prescription within minutes. You would then be able to collect from the pharmacy. Our electronic prescription code is FW634.

Police

The IOS Police Team provide updates on the Isles of Scilly Community Safety Partnership Facebook page as necessary.

Post Office and postal services

The Post Office team have introduced some social distancing measures in line with government guidleines.

For everyone's safety, comfort and peace of mind, and due to the size of the Post Office, we can only allow one customer in at a time. Please wait outside, observing the 2m social distancing guidelines. Thank you for your patience and understanding in these difficult times.

Please post letters and access the Post Office as part of your daily exercise or essential shop for food. DO NOT make a separate journey. Like the Co-op, try to limit your visits to as few as possible. It puts our small team at greater risk, please be respectful.

If you have any questions or concerns about postal service provision, you can call the local Post Office number on 01720 422454.

Public Health Cornwall

The Public Health team responsible for Cornwall and the Isles of Scilly has issued the following email address for any questions relating to the outbreak: phdesk@cornwall.gov.uk. It is for use by both individuals and businesses and should be your first port of call of any query you may have.

Our Public Health colleagues in Cornwall provide updates tailored to our local area.  You can find these in order of publication below:

Update from 30 April 2020

There remain no identified cases in the Isles of Scilly. All precautions remain in place including shielding the most vulnerable, sensible distancing of key healthcare workers and adequate supplies of PPE. This is in addition to the excellent social distancing and hand hygiene precautions that have been adopted across the islands. Travel to and from the mainland continues to be only essential. New testing arrangements in line with national guidance are being organised building on the current arrangements. If a case is identified everything is in place to minimise spread to others. Plans for all scenarios have been agreed to ensure adequate care and staffing.

Across Cornwall daily new cases continue to reduce. There have been 482 official confirmed cases.

Despite increased testing no new cases were identified in Royal Cornwall Hospitals Trust today. Calls to 111 regarding Covid19 symptoms continue at a low rate. Increased testing in care homes is identifying ongoing cases in staff and residents so additional support around infection control, staff and PPE is continuing in care homes. Working with the University of Exeter data science team local models have been produced. These reinforce national modelling. Whilst still in lockdown we can be reasonably confident that cases will continue to reduce and remain low.

Below – University of Exeter Predictive models (Gavin Shaddick and James Salter) Predictions updated daily based on actual data.


In Devon they have started to use an additional interactive predictive model to the above which is able to predict the likely infection rates and admissions by changing the number of people (tourists) and also adjusting the Ro/Rt (reproductive rate) when we know the likely opening up strategies (opening schools etc). We will be testing the Cornwall version from this week.

Dr Kerry Bailey MBBS BSc MSc MRCGP FFPH
Consultant in Population Health Management and Health Services

Previous Public Health Cornwall Updates can be found using the following links:

Public Health Cornwall Update from 23 April 2020

Public Toilets

Please remember that thorough hand washing and abiding by the latest social distancing advice from government is still the most effective way to protect against the spread of coronavirus.

St Mary's
The facilities at the Strand and Porthcressa will be open from 8.30am to 9.00pm, 7 days a week.

Bryher and St Martins

The Public toilets will be open from 4 July.

St Agnes

Only one single unisex facility will be available at the public toilets on St Agnes, from Monday 6 July.

 

Tresco 
Tresco Estate have confirmed that public toilets at Tresco Abbey Garden, Smith Square Area and Tresco Community Centre will be open from 4 July 2020. The toilets on New Grimsby Quay will remain closed for the season.

Richard Hand Haulage

Richard Hand Haulage issued the following update on the Isles of Scilly Residents' Page on 29 June 2020:

Just to let accommodation providers and arriving visitors know that we will be delivering and collecting luggage from and to the Scillonian as usual. Just with some additional mesaures to ensure the health and safety of our staff and arriving guests.

Our drivers will be regularly using hand sanitizer when deliering the luggage and our vehicles are regualrly cleaned.

Please do not try to make a booking or payment with the driver.

A ticket will be left with bags with clear instructions on booking and payment options.

Please also note that all luggage will be left at the door of the property.

For the return journey, all luggage will need to be outside the property ready for collection by 10am.

If you have any questions please call the office on 01720 423007.

Richard Hand

richardhand@btconnect.com

School

The Local Authority, Five Islands Academy and local childcare providers have been working together in light of the government’s directive regarding school, childcare provider and nursery closures. More on education provision for critical workers.

Scilly Cart Company 

The Scilly Cart Company have updated their website with the following message:

With great regret, my brother and I have made the decision not to open the Scilly Cart Co this season, due to being clinically classed as extremely vulnerable at our respective ages in the current pandemic.

Furthermore, the compulsory cleaning/sanitising requirements for all parts of the carts each time they are returned to our garage, or having to isolate each returned cart would not make it feasible to operate. It would also be very difficult to keep to the legally required social distancing from our customers when conducting the necessary rental application process and working demonstration when handing over each cart.

Thank you for your understanding and we hope to re-open from March 2021.

Sibley's Fuel and Marine Services

Sibley’s provide updates via their Facebook page. They have recently updated their opening hours.

South West Water

The transfer of responsibility for the islands' water and sewerage service provision from the Council to South West Water has completed and bills have now been issued.

If you wish to contact South West Water regarding your bill, please call 0344 346 1010 or if it is regarding the water or sewerage service please call 0344 346 2020.

The Water team continue to operate whilst limiting their interaction with the public. Personnel will be responding to emergency calls only and, in addition to the normal high visibility clothing, will also be wearing full Personal Protective Equipment (PPE), such as white overalls and a mask.

Please do not be alarmed, this is precautionary only as it is not possible for front line staff to completely segregate from the public.

With regard to the sewerage service, we urge you not to flush kitchen roll, wet wipes or newspaper down the loo as this can cause major blockages in our sewers. Please only flush the 3P’s – pee, paper and poo. Anything else, throw in the bin (and follow advice above on double bagging personal waste in symptomatic households).

St Agnes Boating

St Agnes boating provide regular updates on their Facebook page.

Here's the latest from the crew: "We are requesting that all passengers use a face covering to travel onboard our boats. This is in line with government guidelines for public transport for the safety of yourself, other passengers and our crew. We also request that you do not consume food or drink onboard the vessels and maintain social distancing at all times."

Taxis and Shuttles

Message from DJ Cabs

From Saturday 4th July DJ Cabs will be resuming their taxi service. We will be available from 8 am until 11:30 pm Monday to Saturday. Sunday service 9 am until 11 pm. Taxis required outside these times can be arranged by calling and booking 01720 423775 or mobile 07717 121101 or using our website www.djcabs.co.uk
We take COVID-19 very seriously and know you do too. That’s why you will be expected to wear a face covering while using our service. Under 11 years old is exempt. There will be hand sanitizer for your use before entering the vehicle.  If you are paying by cash please try to have the correct money available.
We are happy to be back and hope that everyone stays safe and well.  
Thank you as always for your valued custom.


Message from Heliport Shuttle

With the re-starting of Penzance Helicopters on the 4th July we will be meeting each and every flight to transport passengers to their destinations. We ask passengers to continue to use their face coverings please whilst in the buses and to use the hand sanitiser provided. Vehicles will be thoroughly cleaned after each journey.  Contactless card facilities will also be available in all vehicles. 
All the best and stay safe.


Message from Toots Taxi

We are currently still not operating and at the moment we do not have any plans to resume our service just yet.
Please all stay safe and well in these challenging times.

Tresco

Tresco Estate are providing regular updates during the coronvirus pandemic.

For information on the availability of public toilets on Tresco, see the 'public toilets' section of this table.

Tresco Boat Services

For the latest news from Tresco Boat Services, visit their webpage.

 

Council Services

Active Scilly

Update 17 July:

Dear all
We are busy working our way through the government guidelines and hope to be re-opening our doors soon.  Initially the gym will only be open to current Active Scilly members and those residents who would like to become members. We will need you to complete and return some updated paperwork before you return so If you would like to get ahead of the game please contact us and we will send you the forms.  Please be reassured that we are doing everything we can to ensure the safety of both our users and our staff.

We hope to see you soon!
 
The Active Scilly Team
activescilly@scilly.gov.uk
01720 424405 - 9am to 5pm - Monday to Friday

---

The team are currently delivering a range of classes outside and are now able to move into the sports hall when the weather is unfit for the pitch. To view the list of classes and find out how to book, visit our Active Scilly webpage.  

The team are also bringing you ‘Active Scilly Live,’ streaming some of your favourite classes on YouTube so you can stay fit and healthy during this time.  Check out our Facebook page to receive alerts and updates.

All Active Scilly packages will automatically be carried forward to when we re-open.  The government announced on 9 July that indoor pools and gyms are able to re-open from 21 July, though please check the Active Scilly page for further updates on when we are able to open in compliance with new government guidelines.

Adult Social Care

Residential Care

In line with the government guidance, Park House is no longer able to welcome visitors. Exceptions for compassionate visits will be made on a case-by-case basis.

Our residential service at Park House has robust contingency plans in place, as required by Care Quality Commission, to ensure best practice in infection control and the mitigation of staff absence. There are detailed plans in place to ensure the wellbeing of residents. The team are having conversations with families in relation to contact with loved ones.

Community Care

The community care team are following best practice guidance. They are able to meet the needs of our clients in the community. There will be discussions with families should we need to adapt services in response to increasing demand.

Hardship Support

A Coronavirus Hardship Fund has been established for anyone currently living on the Isles of Scilly who is suffering financial hardship as a result of the pandemic. Funds for this initiative have been kindly provided by the Duke of Cornwall’s Benevolent Fund, the Edward McDonald Trust, the Richard Addison Charitable Trust, and Cornwall Community Foundation.

If you are struggling to buy food or pay bills, or indeed suffering financial hardship in some other way, please contact one of the Council officers below for a friendly, confidential and unintrusive chat.

Matt Davis, Adult Social Care: 01720 424454 / 07810 881381
Rachel Guy, Housing: 01720 424441 / 07385 262698
Jen Woodcock, Children’s Social Care: 01720 424483 / 07917 198334

Joel Williams, Chair of the Health and Wellbeing Board and Trustee of the Edward McDonald Trust, said: “In these extraordinary times, you may be experiencing financial pressures you hadn’t anticipated. Please don’t feel that you have to deal with these challenges alone. We want to use our funds to help make things a little bit easier. Our team are here to offer practical support in a straightforward, discreet and efficient way.  If you or someone you know could benefit, please do get in touch.”

If you would like to make a financial contribution to the Coronavirus Hardship Fund, you can do so by donating to the Edward McDonald Trust. Please contact Joseph Payne, Clerk to the Edward McDonald Trust, at joseph.payne@scilly.gov.uk for further details.

Concessionary Boat Tickets - Updated 29 June 2020

All concessionary boat tickets for eligible off island residents have been posted. Residents should receive tickets before the 4 July to coincide with the easing of restrictions as announced by the Government. Please familiarise yourselves with any guidance from the relevant boat operators about travelling with them, before you travel.

Airport

PLEASE NOTE THAT THE AIRPORT IS CURRENTLY OPEN TO TRAVELLING PASSENGERS ONLY. THE CAFE WILL NOT BE OPEN TO THE GENERAL PUBLIC FOR THE FORESEEABLE FUTURE.

From Monday 15 June 2020, passengers flying to and from Scilly are required to wear face coverings throughout their journey (including in the terminal buildings) until they leave arrivals at their destination.

Read the full government guidance on safer air travel for passengers at the following link.

In order to achieve Civil Aviation Authority compliance, St Mary’s Airport has always had robust business continuity plans in place. These are being adapted to the current situation. The priority is to maintain lifeline services.

General Aviation

In line with Government lock-down easement, we are pleased to announce that we will be, in slow time, accepting visiting GA flights again. However, to ensure a Safe transition from the limited flying for nearly 3 months, we need to ensure that all ATC Units, Ground Crews and Pilots have time to adjust to the increase in traffic levels. For full details on changes around GA flights click here.

OPENING HOURS:
The Airport is closed on a Sunday. The visiting GA departure slot is withdrawn until further notice pending a review of procedures and legal documentation in 2021.

For further information, please see the Airport webpages.

Animal Health

The council’s Animal Health team will aim to deliver services remotely by telephone, email and skype to limit direct or close contact as per current government guidelines.

Business Continuity

The Council has business continuity plans in place and is using them to tailor the response to this event.

For any employers concerned about business continuity, you can find a range of resources and support on the government website or via The Business Continuity Institute.

Business Support

The Government has comprehensive information on financial support for businesses during the coronavirus (COVID-19) pandemic. Find out more.

The Cornwall & Isles of Scilly Growth Hub have collated contacts and links covering most topics relating to business support and related issues. Find out more.

Advice to businesses and consumers in relation to holiday accommodation booking cancellations during the official lockdown period

Advice for businesses 

Advice for consumers

Children's Services

Contacting Children’s Social Care:

Children and Family Services are working remotely.  If you need to speak to a social worker please ring Sam Hillman 07825 313 550 or 01720 424 483, or Lynn Plummer 01720 424481 and calls will be forwarded.

As usual for out of hours calls please ring 01720 422 699 and ask the children’s duty social worker to ring you back.

Children’s Social Care are providing the same service but contact may be socially distanced or virtual.  Any safeguarding issues will be dealt with safely by the use of PPE where needed.

Contacting Children’s Services:

You can contact the Early Years Team by email: childrensservicesemail@scilly.gov.uk

Email: Meriel.king@scilly.gov.uk or Email Tamasin.bridge@scilly.gov.uk

SEND & Inclusion Helen McGuinness is available to support with any questions or concerns relating to your child’s Education and Health Care Plan (EHCP) via telephone, email, skype calls or a preferred method of communication in consultation with each family.

Helen McGuinness Tel: 07826 775 709   Email:  Helen.mcguinness@scilly.gov.uk

Family Information and Access Assistants Ruth and Julie are keeping the Local Offer up to date and ensuring our families with SEND and disabilities have the information they need.

Email: localofferscilly@scilly.gov.uk

Children’s Services are starting to increase their provision of early years sessions.  These will be limited to numbers in line with government guidance, will be outdoors and must be pre booked. Please see our Facebook page for details.

To keep up-to-date with Children’s Services and for Information visit:

  • For Isles of Scilly children and families our newly launched website is online providing information, resources and advice.
  • For children, young people with SEND and their and families our local offer is available. 
  • Keep up-to-date with latest activities on the Islands.

We have useful information and resources on all sorts of topics such as sleep, bereavement, support organisations, financial support, safety online, mental wellbeing but below is a few you might find useful in the current circumstances:

Managing anxiety:

  • A podcast and information about communicating as a family during covid-19 can be found here. (Please note: this was produced for families of key workers communicating with their children but the information is relevant to easing of lockdown restrictions).
  • Advice on how to manage anxiety related to Covid-19 from the Senior Mental Health Nurse for the Isles of Scilly can be found here.
  • Easy Read Managing Anxiety at Home Can be downloaded here.
  • Emerging Minds has published on some top tips on how to support children and young people with their worries and anxieties. Further information can be found their website Emerging Minds.

Advice and information for parent and carers on keeping children safe:

  • Keeping Children Safe - Staying home alone. The NSPCC has information and advice to help you decide when your child is ready to be left alone and how to keep them safe when you aren't there. 
  • Online safety information can be found here.

Free online parenting courses:

  • Four free online parenting courses have been launched for families across Cornwall and the Isles of Scilly. The courses have been created by the Solihull Approach and they focus on supporting the relationships between parents, grandparents, and/or carers and their children by improving emotional health and wellbeing.

Access to the free online courses is available, using the code TAMAR, which provides lifetime access.

 

Elections The Police and Crime Commissioner election that was scheduled for 7 May 2020 has been postponed to 6 May 2021.
Emergency Planning The Council’s Emergency Planning team is working closely with all our key partners, both on island and on the mainland to monitor and assess the situation on a daily basis and to ensure our multi agency services continue to run effectively.
Environmental Health

The Environmental Health department would like to thank all businesses who have adhered to the latest government restrictions. Many businesses have closed or are working in different ways for example offering a takeaway food and delivery service during these difficult times. For further advice on the latest restrictions please use the following links:

Guidance for employers and businesses on coronavirus (COVID-19)

Advice for employers on social distancing during coronavirus (COVID-19)

We've produced guidance for food businesses and takeaway services.

Alternatively, please don’t hesitate to contact us at environmentalhealth@scilly.gov.uk

The council’s Environmental Health team will aim to deliver services remotely by telephone, email and skype to limit direct or close contact as per current government guidelines.

Visits to premises will only be undertaken where essential in order to protect public safety. This could include situations where there may be an imminent risk to health and unsafe workplaces.

Every enquiry received will be risk assessed and responded to, based on priority.

A service business continuity plan is in place which addresses the eventuality of absent officers by the utilisation of remaining team members with key contacts listed of professional bodies who will support the service, should the need arise.

Preparing to Re-open a Business?

If you are preparing to reopen your business following in line with the latest government guidance, we may be able to help. Find our latest advice here.

Fire & Rescue Service

For all the latest updates from the Isles of Scilly Fire & Rescue Service, check out their Facebook page. Here's the most recent post:

In order to continue our operational readiness, the Isles of Scilly Fire & Rescue Service at this time will not be carrying out home safety visits and will be limiting any public engagements. Our priorities at this stage are to do all we can to stop the spread of this virus, to protect the public, our staff & safeguard our resilience. We continue to work at a multi-agency level with the Council, Cornwall Fire & Rescue, The NHS and central Government.

Housing

We have been considering the updated government guidance in order to establish how we can reinstate our services in stages, in a safe and controlled way, over the coming weeks and months.

Reinstating services

We will shortly be reintroducing the following services:

  • Grounds maintenance/grass cutting of shared external spaces 
  • External general repair and maintenance work 
  • Communal entrance/stairwell cleaning
  • Internal general maintenance and repair
  • Property void inspections 

We are looking forward to getting these services back up and running. However, it will take us some time catch up on these works and might take us longer than normal to complete a repair, so please bear with us.

Continuing services

Emergency repairs, urgent works and home safety checks have continued during lockdown and will remain so going forward, as is required by law.

Contacting us

Please contact us via phone on 0300 1234 105 (select option 3) or email at Housing@scilly.gov.uk to do any of the following:

  • Report a repair
  • Report anti-social behaviour
  • Discuss rent and finances

Please get in touch if you have any money worries and be assured that we will not evict anyone due to a loss of income as a result of coronavirus.

For further information on the services provided by the Housing Department, please see the main housing webpages.

Human Resources

The Council is providing support to all staff to ensure that they can abide by national guidance and care for loved ones. We are also providing additional tools to allow homeworking where possible.

Isles of Scilly Inshore Fisheries and Conservation Authority (IFCA)

We recognise the unprecedented impact that the pandemic is having on fishing business and coastal communities. IFCA are working hard to maintain essential services and support local fishing communities whilst protecting our own workforce during this very difficult and uncertain time. IFCOs, where it is safe and appropriate to do so, will continue to patrol the islands and engage with fishermen and stakeholders.  Officers will be following the latest government advice in relation to minimising the spread of the Coronavirus, which may mean officers need to carry out their work in alternative ways.

We are working, where it is safe to do so, to ensure that permits and sampling regimes are maintained as far as is practically possible. Our aim is to continue to support coastal communities and the industry and help to keep fishing and trading to be ready to recover when the time comes. We are working very closely with Defra and our partner agencies including the Marine Management Organisation, Seafish and Cefas. Through this coordinated network we are liaising directly with industry, and their representatives and our Local Authorities, to support their essential services.

For the latest news on the Inshore Fisheries and Conservation Authority, see their website.

Fisheries Response Fund

Guidance on the Fisheries Response Fund, the £10 million financial assistance fund for England’s fishing and aquaculture businesses in response to COVID-19, has been published. 

The Marine Management Organisation will email fishing vessel owners in stages, starting with the smaller vessels who will be asked to complete an application form. For those who operate without e-mail, the IFCA team will be in touch separately. If you have further questions or the local IFCA team can do anything to help, please get in touch with Ricky Pender on 07917 160398 or Tom Hooper on 01720 424588.

Isles of Scilly Voucher Scheme

Following recent Coronavirus (COVID-19) guidance for local government workers the Voucher Scheme office is now closed.

The Voucher Scheme team will be working remotely from home and can be contacted by via email:

Milena Fallows, Programme manager: Milena.Fallows@scilly.gov.uk

Kirsty Graham, Engagement Officer: Kirsty.Graham@scilly.gov.uk

Expressions of interest in the scheme should be submitted via the Isles of Scilly Voucher Scheme website.

Learn Scilly

Learn Scilly has postponed all face to face courses and workshops until further notice and the team are now working on an exciting curriculum that we hope to be able to deliver in the Autumn Term. In the meantime, if you have any queries regarding skills, qualifications, careers or opportunities for online learning, please do not hesitate to contact us at Learnscilly@scilly.gov.uk

For anyone who needs specific help with looking for work locally e.g. careers advice or how to write a CV or job application please contact Trish Peacock at trish.peacock@scilly.gov.uk

Library

St Mary’s Library is Re-opening its Library service on Monday 6th July

We are delighted to be re-opening the Library but regret that during the first phase the service will be available to St Mary’s Library adult members only.  If you are a resident and would like to join the Library please either call 424499 during opening hours or email library@scilly.gov.uk

What will be available to St Mary’s Library adult members?

  • There will be a bin outside the Library during opening hours for you to place the books that you are returning.  Please note that fines will continue to be waived until the end of September 2020
  • We will be allowing one person in the building at a time for a duration of 15 minutes to enable you to browse the shelves and choose new books.  We regret that children will not be able to come to the Library unless they are in a pushchair or a carrier
  • You can book a slot by calling 0300 1234 105 (Option 5) or emailing enquiries@scilly.gov.uk
  • You can just turn up but you may have to wait for a few minutes before you can come in
  • If you would prefer not to come into the Library building you can give us a call on 424499 during opening hours and the Librarian will be able to help you chose a book/books which you will be able to collect at a pre-arranged time.
  • If you are Self Isolating or Shielding and cannot leave your home we can deliver books to your door.  As above, please ring the Librarian on 424499 during opening hours to arrange

What services will not be available just yet?

  • General Council Payments and enquiries will continue to be dealt with online and over the phone by emailing enquiries@scilly.gov.uk or calling 0300 1234 105 (Option 5)
  • The Public access computers and printing service will not be available during this phase of re-opening
  • The toys, games and soft furnishings will be removed from the children’s area and we regret that children will not be able to come to the Library unless they are in a pushchair or a carrier
  • Refreshments will not be available for purchase
  • The service will be available to residents only
  • The toilet will be for staff use only

Opening Hours from Monday 6th July

Monday               9am to 2pm

Tuesday               9am to 2pm

Wednesday        9am to 2pm

Thursday             9am to 2pm

Friday                    9am to 2pm

Saturday              9.30am to 12pm

Licensing The council’s Licensing Team will aim to deliver services remotely by telephone, email and skype to limit direct or close contact as per current government guidelines.
Maintenance & Repair Services

Most of our services are currently running as normal. We have contingency plans in place to cover essential members of staff should they become ill.

In order to reduce the chances of spreading infection, the Maintenance and Repair team are only carrying out essential work in high risk areas, such as Park House and Council housing.

Planning

Planning Applications

The Planning Department will continue to process any planning applications currently with the Council, under delegated authority. We would ask that any correspondence and communication is limited to emails at the current time, due to pressure on the Council in terms of the postal service. We may not be able to post out letters straight away and there will be a delay answering any correspondence that arrives by hand or by Royal Mail. For anyone who wants an update on the status of a particular planning application please email us at planning@scilly.gov.uk.

If you wish to submit a new planning application, at present we are able to process only those which are submitted through the Planning Portal or are submitted by some other digital format (such as email). Any application submitted by post may be subject to delays, given the remote-working nature of staff. You should continue to provide all the information necessary as set out in the national planning requirements for submitting a planning application. There may be a delay in reaching a decision where a site visit has not been possible.

We will continue to update the Weekly List with any new applications validated.

Local Plan

For those interested in the latest position on the Local Plan. We would confirm that following the Examination in Public which took place at the end of January 2020, Officers have now submitted the Modified Local Plan to the Planning Inspector for consideration. Any modifications to the plan will be subject to public consultation before he concludes on a final recommendation to this Council, in terms of the soundness and legal compliance of the new Local Plan. Due to the controls in place to limit the spread and effects of Coronavirus, there is likely to be a delay in consulting the public on this modified version of the Local Plan. We will update the Local Plan pages of our website here with any details and timing of public consultation on this.

Playparks

Update 10 July

We were pleased to have the restrictions on the use of play parks lifted by Government in recent guidance. However the guidance has given us some things to do before we can open them safely.  Please be assured that we will be opening local authority-owned play parks as soon as possible

Lynn Plummer

Children and Family Services Manager

Public Toilets For information on the planned reopening of public toilets across the islands, see the 'public toilets' section of the table above.
Reception points and paying bills

Please note that both of the Council's reception points (Library and Carn Gwaval) are closed until further notice.

For payments and enquiries contact us directly on 0300 1234 105 (select option 5 if you want to speak to someone locally).

If you currently pay in person, please pay over the phone until further notice. If you are unable to pay, please contact us to discuss other options.

Council Tax Payment Assistance

Any customers having difficulties with Council Tax payment should call us on 0300 1234 105 (option 2) to discuss their account, as there are a number of things we can do to help.  If your income has been reduced as a result of the Coronavirus outbreak you may be able to claim additional help through the Isles of Scilly Council Tax Reduction scheme.

Delivering post to the Council by hand

Please place any post in the internal post box which is fixed to the front of the reception desk in the Town Hall.

Registration of births, deaths and marriages

For regular updates from the Registration team, visit their Facebook page.
Email: registration@scilly.gov.uk  Phone: 01720 424501.

The situation as Government restrictions begin to be relaxed around Registration is constantly changing. 

Under the latest relaxing of Government Restrictions we shall now be able to undertake marriages, and civil partnerships. We shall only be able to offer a basic ceremony attended by the couple, 2 witnesses and the 2 Registrars in the Register Office. There will be no room for photographers or guests. Couples must provide their own witnesses. In our Approved Venues, if social distancing permits, groups of up to 30 may gather for the ceremony only. Couples should liaise with their chosen venue. The ceremony itself will be shortened and will not include readings. 

We are now also able to take Notices of Marriages and Birth Registrations and Declarations. Please phone the office to make an appointment.

Advice regarding Death Registrations
Following the introduction of the Emergency Powers Bill into law, the Register Office will now take Death Registrations over the phone. Bereaved relatives may contact the Registration Service for advice on 01720 424501 but if there is no answer feel free to phone the Registrars on their home numbers, Lesley Thomas on 422658, or Angela Chandler on 423960. You may also contact us by email on registration@scilly.gov.uk. Emails will be checked daily, Monday to Friday.

If the death took place in the islands the Doctor will issue a certificate, together with contact details for the person who will register the death and send this directly to the Register Office. Relatives will not need to pick up the certificate. A registrar will then contact the informant and arrange a telephone appointment as soon as possible.

If the death took place on the mainland relatives should contact the Register Office in the district where the death took place. For Treliske or West Cornwall Hospital, the Truro Register Office should be contacted on 0300 1234 181. For Derriford Hospital contact the Plymouth Register Office on 01725 268331 for instructions.

Copies of the Death Certificate will be issued and posted as soon as possible after registration.

Waste

WASTE & RECYCLING UPDATE   

Please visit www.scilly.gov.uk/environment-transport/waste-recycling/wasterecycling-and-covid-19 for up-to-date guidance and information on household and commercial waste & recycling collections, planning visits to our HWRC, disposing of commercial waste and guidance for services on the Off Islands.

Wildlife (IOS) Trust

6 July

Bird hides are still being kept closed, but nature trails remain open, though the public are requested to wear face-masks as the paths are too narrow to safely distance from other walkers. 

Please note the posters at the entraces to each of the nature trail walks on St Marys, and keep an eye on their social media accounts. 

 

Publishing date: 
Wednesday, 4 March, 2020