Potholes are the unavoidable result of an ageing highway surface being subjected to trafficking and adverse weather conditions.
We undertake safety inspections on a regular basis on our entire highway network.
As potholes can develop over a very short time it is possible that one can appear between inspections and consequently we are not aware of it. This is why we appreciate you reporting them.
How do I report a pothole?
To report a pothole please contact our infrastructure team via email on firstname.lastname@example.org or by phone 01720424450
When potholes will be filled
Safety is always our primary consideration. Some of the factors we take into account when prioritising pothole treatment are:
- the size and depth of the hole
- the volume of traffic (vehicles or pedestrians)
- speed of an affected road
- the likelihood of the defect contributing to an accident.
How quickly we fill a pothole depends on two factors:
- whether reported to us or identified during a safety inspection.
- the priority we assign the defect.
Potholes reported to us will be inspected and prioritised as soon as practical. If they are considered to be a significant hazard they will be treated by the end of the next working day.
Those that are not likely to be dangerous are added to our list of programmed work and normally treated within six months, often as part of a wider patching or surfacing programme.