Hardship fund and other support

NHS Test and Trace Support Payments

You may be entitled to a Test and Trace Support Payment of £500 if:

  • you have tested positive for Covid-19
  • been in close contact with someone who has tested positive
  • from 10 December if you have been contacted through the NHS COVID-19 app

This is for residents on lower incomes who cannot work from home and have lost income as a result. Self-isolation is a legal duty for all those who test positive for coronavirus or are identified by NHS Test and Trace as a close contact.

When should I make an application?

Applications must be made within 28 days following the first day of the applicant’s self-isolation period. Applications made after this date will not be considered. 

Please check you are eligible before making your application

You are eligible if:

  • you have tested positive for coronavirus


  • you have recently been in close contact with someone who has tested positive

and you have been told to stay at home and self-isolate on or after 28 September 2020. 

You will need the 8 character reference allocated to you by the NHS Test and Trace Service to apply for the support payment.

From 10 December, users of the NHS COVID-19 app will also be able to get an 8 character Test and Trace reference if they have been notified that they need to self isolate.

You must be:

  • employed


  • self-employed

and be unable to work from home and losing income as a result.

You will also need to be receiving one of the following benefits:

  • Universal Credit
  • Income related Employment Support Allowance
  • Working Tax Credit
  • Income based Jobseekers Allowance
  • Income Support
  • Pension Credit 
  • Housing Benefit

If you are confident you are eligible and have your 8 digit Test and Trace reference number please call the number below: 

0300 1234 121 (option 5)

If you do not receive the benefits above but you are still on low income you may be eligible for a discretionary Test and Trace Support Payment.

The Isles of Scilly Hardship Fund 

A hardship fund has been established for anyone living on the Isles of Scilly who is suffering financial hardship as a result of COVID-19. 

If you are struggling to buy food or heat your home, or are suffering financial hardship in some other way, please contact one of the Council officers below for a friendly, confidential and unintrusive chat.

Matt Davis, Social Worker: 01720 424454 / 07810 881381 or matt.davis@scilly.gov.uk

Rachel Guy, Housing and Tenant Liaison Officer: 01720 424441 / 07925 360405 or rachel.guy@scilly.gov.uk

Jennie Woodcock, Early Help Assistant, Children's Social Care: 01720 424483 / 07917 198334 or jennie.woodcock@scilly.gov.uk

Any data you provide will be dealt with in a confidential manner and in accordance with our privacy notice.

The Hardship Fund has received financial backing from the Edward McDonald Trust, the Duke of Cornwall’s Benevolent Fund, the Richard Addison Charitable Trust, Cornwall Community Foundation and the Lord Phillimore Charitable Settlement. It has also received generous support from members of the public.

If you would like to donate to the Hardship Fund, you can do so by giving to the Edward McDonald Trust.

There are three ways to donate:

1. online at GoFundMe using the following link (www.gofundme.com/f/charlotte039s-campaign-for-edward-mcdonald-trust);
2. by bank transfer to the following details (account name: Trustees of E McDonald, sort code: 30-96-56, account no: 00845248); or
3. by posting a cheque made payable to ‘Trustees of E McDonald’ to the following address (Edward McDonald Trust, Town Hall, St Mary’s, Isles of Scilly, TR21 0LW).

Gift Aid can be included automatically when donating through GoFundMe. If donating by bank transfer or cheque, however, we would ask that UK taxpayers complete the attached Gift Aid declaration and send it to joseph.payne@scilly.gov.uk or to the Town Hall address above.

You can also support the Hardship Fund every time you purchase from Amazon by selecting the Edward McDonald Trust as your chosen charity in AmazonSmile. There is no extra cost to you. Further information about AmazonSmile may be found at the following link (www.smile.amazon.co.uk).